Front Office Assistant-Podiatry (Hartwell/Toccoa)

Medlink Georgia•Hartwell, GA

3d•$16 - $17

About The Position

MedLink Georgia is seeking a compassionate and detail-oriented Front Office Assistant to support healthcare professionals and provide patient-centered service at its Toccoa/Hartwell locations. The role serves as a primary point of contact for patients and visitors and provides front-office, scheduling, recordkeeping, financial, and other administrative support. The assistant helps patients navigate care and works as part of the patient care team.

Requirements

One of the following education and experience combinations: graduation from an approved MOA program or technical school business program and one year of experience; a high school diploma or equivalency and at least one year of related healthcare secretarial experience; or a high school diploma or equivalency and three years of general secretarial experience.
Some knowledge of medical terminology.
Ability to use a computer, copier/scanner/fax, calculator, and other office machines.
Ability to use an electronic health record program and maintain accurate patient medical records.
Effective oral and written communication skills.
Ability to establish positive relationships with patients, coworkers, professional staff, and management.
Ability to work independently and use reasonable judgment in completing assigned tasks.

Responsibilities

Greet patients and visitors and provide exceptional customer service.
Answer and route telephone calls, create patient cases when appropriate, and return patient voice and email messages promptly.
Schedule appointments in the electronic health record and maintain provider schedules by rescheduling appointments, following up on no-shows, and reminding patients of upcoming appointments.
Document and update patient demographic information in the electronic health record.
Scan patient registration and other relevant documents into the electronic health record.
Verify patient insurance when electronic verification is unavailable.
Educate patients about sliding fee scale discounts and determine eligibility by verifying income.
Document insurance and sliding fee scale policies in the electronic health record.
Obtain signed patient release forms.
Keep the patient reception area clean, neat, and presentable.
Collect patient payments when services are rendered.
Participate in and assist with documenting daily huddles.
Follow the daily financial audit checklist and participate in end-of-day reconciliation.
Assist with billing and/or claim creation for services rendered.
Complete assigned clinical inbox tasks by the end of the day.
Demonstrate positive teamwork with administrative and center staff.
Respond promptly to appointment messages and requests through phone and patient portal.
Educate patients about PCMH and how the care team can help them.
Participate as a member of the patient's care team within Team Work.
Ensure patients receive a copy of their visit summary.
Ensure patients leave with an appointment and do not face transportation barriers.
Ensure patients have an identified primary care provider.
Perform other administrative and clerical duties as assigned.