Radiology Office Assistant (Per Diem)

Nicklaus Children's•Miami, FL

About The Position

Responsible for greeting patients and families upon arrival to the Radiology department and directing them to the appropriate area. Verifies exam orders and checks patients into the Radiology system. Answers phones, maintains communication with Radiology department staff, and resolves issues as they arise. Uploads and digitizes outside images for comparison and prints CDs upon request. The role supports patient flow and a positive patient and family experience by ensuring relevant prior films and reports are available, communicating delays, coordinating prescriptions and referrals, and expediting communication between radiologists and physicians. It handles incoming calls and requests, including stat calls and issues with doctors’ offices, and coordinates delivery of results to outside offices. The assistant also collaborates with nursing and other department staff, performs service recovery when appropriate, and uses LEAN methodology to improve the family experience.

Requirements

High school education or equivalent preferred.
One year of experience in a healthcare environment preferred.
Bilingual English and Spanish highly preferred.
Knowledge of HIPAA requirements and patient information preferred.
Proficiency in Microsoft Office, including Word and Excel, preferred.
Electronic Health Systems (EHS) experience preferred.
Ability to learn new software applications.
Excellent communication, phone etiquette, and customer service skills.
Excellent time management and prioritization skills.
Ability to adapt and react calmly under stressful conditions.

Nice To Haves

High school education or equivalent.
One year of experience in a healthcare environment.
Bilingual English and Spanish.
Knowledge of HIPAA requirements and patient information.
Microsoft Office proficiency, including Word and Excel.
Electronic Health Systems (EHS) experience.

Responsibilities

Digitize outside films into PACS and import external films into the fax system.
Ensure appropriate prior films and reports are available for comparison with current studies.
Greet patients and families, direct them to the appropriate area, verify exam orders, and check patients into the Radiology system.
Request prescriptions and/or referrals upon patient arrival and verify that orders are signed by a physician.
Communicate delays to families in a timely and compassionate manner.
Float, cover, and assist throughout the department to optimize patient flow.
Ensure films are read by a radiologist promptly after procedures conclude.
Collaborate with nursing to maximize patient flow and meet service standards.
Perform service recovery when applicable to maximize patient and family satisfaction.
Handle stat calls, troubleshoot issues, and expedite communication between radiologists and physicians.
Rotate through patient waiting areas to develop knowledge of all modalities.
Act as the control point for incoming phone calls and resolve requests and issues with doctors’ offices.
Coordinate delivery of results to outside offices and print CDs upon request.
Use LEAN methodology and participate in ongoing improvement of the patient experience and service recovery process.
Maintain required licensures, certifications, competencies, health requirements, and education in a timely manner.
Meet timekeeping and attendance expectations and comply with communication standards and service score targets.