Radiology Office Assistant (Per Diem)

Nicklaus Children's Hospital•Miami, FL

About The Position

The Radiology Office Assistant greets patients and families arriving in the Radiology department, directs them to the appropriate area, verifies exam orders, and checks patients into the Radiology system. The position answers and coordinates incoming calls, communicates with Radiology staff, and resolves issues. It also digitizes and imports outside images into PACS and the fax system, ensures prior films and reports are available for comparison, and prints CDs upon request. The role supports patient flow and service standards by communicating delays compassionately, collaborating with nursing, rotating through patient waiting areas, and helping ensure radiologist readings and physician communications occur promptly. It handles stat calls, coordinates results for outside offices, and performs service recovery when appropriate. The assistant is also expected to participate in continuous improvement using LEAN methodology and meet applicable compliance, competency, timekeeping, attendance, communication, and service expectations.

Requirements

Excellent communication, phone etiquette, and customer service skills.
Excellent time management and prioritization skills.
Ability to adapt and react calmly under stressful conditions.
Ability to learn new software applications.

Nice To Haves

High school education or equivalent.
One year of experience in a healthcare environment.
Bilingual in English and Spanish.
Knowledge of HIPAA requirements and patient information.
Proficiency in Microsoft Office, including Word and Excel.
Electronic Health Systems (EHS) experience.

Responsibilities

Greet patients and families arriving in Radiology and direct them to the appropriate area.
Verify exam orders and check patients into the Radiology system.
Answer incoming calls, serve as the control point for phone calls, and resolve requests and issues, including those from doctors’ offices.
Digitize outside films into PACS, import external films into the fax system, and ensure prior films and reports are available for comparison.
Print CDs upon request.
Communicate delays to families in a timely and compassionate manner and work to improve service scores.
Request prescriptions or referrals when needed and verify that the order is signed by a physician.
Float, cover, and assist throughout the department to optimize patient flow.
Help ensure films are read by the radiologist promptly after procedures.
Collaborate with nursing to maximize patient flow and meet service standards.
Perform service recovery when applicable to support patient and family satisfaction.
Handle stat calls, resolve problems, and expedite communication between radiologists and physicians.
Rotate through patient waiting areas to gain knowledge of all modalities.
Coordinate delivery of results to outside offices.
Use LEAN methodology and participate in continuous improvement of the patient experience and service recovery process.
Complete required licensures, certifications, competencies, health requirements, and education requirements on time.
Follow timekeeping, attendance, and communication policies and meet service expectations.