Part-time Front Office Assistant - New Kensington, PA

Crossroads Treatment Centers • New Kensington, PA

1d • Onsite

About The Position

Crossroads Treatment Centers is seeking a part-time Front Office Assistant to support patients and daily clinic operations at its New Kensington, Pennsylvania location. The role provides customer service during patient check-in, payment collection, and intake, while maintaining a friendly, professional attitude and offering a high-quality patient experience. The assistant also provides clerical and logistical support and works with medical and clinical staff to coordinate intakes.

The position is expected to work 26 hours per week. The listed schedule is Monday, 8:00 AM–5:30 PM; Tuesday, 11:30 AM–7:30 PM; and Thursday, 9:00 AM–5:30 PM. Crossroads Treatment Centers provides outpatient, office-based care and describes its mission as expanding access to evidence-based medication-assisted treatment for people with opioid use disorder.

Requirements

• High school diploma or GED.
• Customer service experience in a fast-paced environment is preferred.
• Experience in healthcare, addiction medicine, or office administration is preferred.
• Lived experience with addiction is a plus.

Nice To Haves

• Customer service experience in a fast-paced environment.
• Experience in healthcare, addiction medicine, or office administration.
• Lived experience with addiction.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Maintain a friendly, professional attitude and offer patients a high-quality experience.
• Guide new patients through the intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate intakes with medical and clinical staff.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Benefits

• Training for employees who are new to the field.
• Mileage reimbursement, if applicable, at the current IRS mileage reimbursement rate.
• Community events that promote belonging and education.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED