Part-time Front Office Assistant - New Kensington, PA

Crossroads Treatment Centers • New Kensington, PA

3d • Onsite

About The Position

Crossroads Treatment Centers is seeking a part-time Front Office Assistant in New Kensington, Pennsylvania. The role provides customer service to patients and supports the clinic’s daily operations. The assistant checks in patients, receives payments, guides new patients through intake, collects urine and saliva samples for drug screens when needed, maintains daily financial records and reports, coordinates intakes with medical and clinical staff, provides clerical and logistical support, and oversees patient accounts and financial responsibilities. The expected schedule is 26 hours per week: Monday 8:00 AM–5:30 PM, Tuesday 11:30 AM–7:30 PM, and Thursday 9:00 AM–5:30 PM.

Crossroads Treatment Centers provides outpatient, office-based medication-assisted treatment for opioid use disorder. The organization describes its work as providing accessible, evidence-based treatment and supporting patients’ paths to recovery.

Requirements

• High school diploma or GED.

Nice To Haves

• Customer service experience in a fast-paced environment.
• Experience in healthcare, addiction medicine, or office administration.
• Lived experience with addiction.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Maintain a friendly, professional attitude and offer patients a “white glove” experience.
• Guide new patients through the intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate intakes with medical and clinical staff.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Benefits

• Opportunity to have a daily impact on many lives.
• Training for employees who are new to the field.
• Mileage reimbursement, if applicable, at the current IRS mileage reimbursement rate.
• Community events promoting belonging and education, including cookouts, fairs, parades, school addiction-awareness events, and holiday events.
• Opportunity to help save lives.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED