Front Office Associate (Part-Time)
About The Position
Miracle-Ear is seeking a driven, customer-focused Front Office Associate to serve as the first point of contact for customers in person and by phone. The role supports customer satisfaction by managing appointments and customer interactions, completing administrative tasks, maintaining office records, and assisting with hearing aid maintenance. Candidates with office administration or customer service experience in settings such as a front desk, clinic, or medical office may be a good fit. This part-time position is estimated at 24 hours per week. The standard schedule is Tuesday, Thursday, and Friday, 9 AM–5 PM. Compensation is $16 per hour. Miracle-Ear offers ongoing professional training and development, career growth opportunities, retirement options, paid time off, and paid holidays.
Requirements
- High school diploma or equivalent.
- Background in administration, front office work, or patient care coordination.
- Experience in a direct customer support role.
- Comfort handling inbound and outbound calls.
- Appointment scheduling skills and quality phone etiquette.
- Sales-minded approach and initiative.
- Adaptable, detail-oriented, outgoing, positive demeanor.
- Computer literacy and ability to accurately document and file records.
Responsibilities
- Manage the customer journey as the first point of contact, setting appointment expectations and delivering a quality customer experience.
- Schedule, screen, and confirm new appointments through inbound and outbound calls.
- Resolve customer concerns and questions.
- Communicate relevant customer information to the Hearing Care Professional.
- Collect and record customer payments.
- Maintain the customer database by updating office records.
- Inform customers about hearing care accessory options.
- Handle walk-ins and provide after-care for existing customers.
- Support office promotions by participating in marketing and social media initiatives.
- Support hearing aid maintenance, cleaning, and repairs.
Benefits
- Ongoing professional training and development
- Career growth opportunities
- Retirement options
- Paid time off
- Paid holidays
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
