Front Office Associate (Part-Time)

Miracle-Ear • Cheektowaga, NY

5d

About The Position

Miracle-Ear is seeking a driven, service-oriented Front Office Associate to serve as the first point of contact for customers by phone and in person. The role supports a positive customer experience through appointment coordination, customer assistance, administrative work, payment collection, and support for hearing aid care. Candidates with office administration or customer-service experience in settings such as a reception desk or clinic may be a good fit.

Requirements

• High school diploma or equivalent.
• Background in administrative, front office, or patient care coordinator work.
• Experience in a direct customer support role.
• Comfort handling inbound and outbound calls.
• Appointment scheduling experience and quality phone etiquette.
• Sales-minded approach and initiative.
• Adaptability, attention to detail, and an outgoing, positive demeanor.
• Computer literacy and ability to accurately document and file records.

Responsibilities

• Manage the customer journey as the first point of contact, set appointment expectations, and deliver a quality customer experience.
• Schedule, screen, and confirm new appointments through inbound and outbound calls.
• Resolve customer concerns and answer questions.
• Communicate relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Update office records and maintain the customer database.
• Inform customers about hearing care accessory options.
• Assist walk-in customers and provide after-care for existing customers.
• Participate in office promotions, marketing, and social media initiatives.
• Support hearing aid maintenance, cleaning, and repairs.

Benefits

• Ongoing professional training and development.
• Career growth opportunities.
• Retirement options.
• Paid time off.
• Paid holidays.
• Bonus opportunity based on clinic performance.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED