Front Office Agent (Part-Time)
About The Position
The Front Office Agent serves as the face of the hotel and delivers guest service from arrival to departure. The role manages check-ins and check-outs, reservations, guest inquiries, and issue resolution to support a positive guest experience. The agent also processes payments and room charges, coordinates with housekeeping and maintenance, and maintains a clean, organized, and professional front desk while following hotel policies, procedures, and security standards. The position requires flexible availability, including evenings, weekends, and holidays. The physical requirements include standing and walking for extended periods, lifting or carrying up to 50 pounds, and bending, twisting, pushing, pulling, stooping, and kneeling. Flexible and long hours may sometimes be required.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer skills.
- Flexible availability, including evenings, weekends, and holidays.
- Able to lift and/or carry up to 50 pounds.
- Able to hear, understand, and communicate orally and in writing with staff, vendors, and guests in normal in-person and phone conversations.
- Able to stand and walk for extended periods.
- Able to bend and twist, push and pull, stoop, and kneel.
Nice To Haves
- Previous hotel or customer service experience.
- Hotel property management system experience.
Responsibilities
- Greet and welcome guests in a friendly, professional manner.
- Check guests in and out efficiently using the property management system.
- Manage room reservations, cancellations, and modifications.
- Answer phone, email, and in-person inquiries accurately and courteously.
- Handle guest concerns and complaints with empathy and professionalism.
- Process payments, room charges, and authorizations accurately.
- Communicate with housekeeping and maintenance to ensure room readiness.
- Maintain a clean, organized, and professional front desk area.
- Follow hotel policies, procedures, and security standards.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
