Front Office Agent - Part Time

Marriott • Surfside, FL

9d

About The Position

The Front Office Agent delivers memorable and distinctive guest experiences throughout the stay. Guest Experience Experts take initiative to provide a wide range of services, move around their work area, and handle operational needs, guest requests, and reports. They also share information about local highlights and help make transactions part of the guest experience.

The role requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining a professional uniform, appearance, and communication. The employee will spend extended periods standing, sitting, or walking, and will handle objects weighing up to 10 pounds without assistance. Other reasonable job duties may be assigned.

The Ritz-Carlton expects associates to deliver its Gold Standards graciously and thoughtfully, including its Employee Promise, Credo, and Service Values. Marriott International states that it is an equal opportunity employer and is committed to non-discrimination on protected bases.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Provide services that guide guests through their entire stay.
• Process operational needs, address guest requests, and complete reports.
• Share highlights of the local area and make transactions feel like part of the guest experience.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.
• Deliver The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED