Assistant Dental Office Manager

Aspen Dental Management • Tupelo, MS

2d

About The Position

The Assistant Dental Office Manager, called an Operations Lead at Aspen Dental, helps manage daily front-office operations and create positive patient experiences. Reporting to the Manager, this role performs front-office duties and, under the Manager’s direction, supervises and reinforces the daily tasks and priorities of the non-clinical team. New hires participate in an eight-week training program.

The role provides patient service and support in accordance with patient needs, company policies and procedures, government regulations, and dental board standards. It also involves discussing treatment options supplied by the clinical team, verifying insurance payments and collections, reviewing practice data, managing appointment scheduling and confirmations, and balancing nightly deposits and credit card processing. Additional duties may be assigned by the Manager.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
• Analytical thinking and a focus on leveraging data.
• Organization and attention to detail.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Work collaboratively with other dental team members to provide exceptional patient care.
• Consult with patients about treatment options provided by the clinical team, and verify insurance payments and collections.
• Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review day-to-day data to evaluate its impact on the practice.
• Oversee scheduling and confirming patient appointments.
• Verify insurance payments and collections, balance nightly deposits, and process credit card payments.
• Perform additional tasks assigned by the Manager.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan with match
• Career development and growth opportunities
• Free continuous learning through TAG U
• Flexible scheduling
• Eight-week training program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED