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Registered Nurse (RN) - Hospital Care Manager, FT, Days

Prisma Health•Greenville, SC
•Onsite

About The Position

The Hospital Care Manager is an integral care team partner focused on patient engagement and activation, with primary accountability for patients’ transitions out of acute care and for supporting alignment with their longitudinal care plans. In collaboration with physicians, the role leads a multidisciplinary team—including clinical staff and payors—to support efficient delivery of quality, cost-effective care. The care manager leads the team’s work for each patient, with the goal of maximizing the patient’s autonomy where possible. The position partners with attending providers during hospitalization, coordinates care transitions and post-acute plans, identifies social and psychosocial risks, and addresses barriers to timely diagnostic and treatment progress. It supports patient- and caregiver-focused care planning, utilization review, regulatory compliance, and coordination with third-party payors. The role also advocates for patients’ and families’ rights, independence, and access to needed health services.

Requirements

  • Bachelor’s degree in Nursing; a nursing diploma or Associate degree in Nursing may be considered under the stated BSN Memorandum of Understanding conditions.
  • Three years of acute care nursing experience.
  • Current RN compact/multistate license recognized by the NCSBN Compact State, or an RN license to practice in the state where the team member works.

Nice To Haves

  • One year of acute care case management experience preferred.
  • Accredited Case Manager (ACM) or Certified Case Manager (CCM) certification preferred.
  • Knowledge of Medical Necessity Criteria preferred.

Responsibilities

  • Partner with attending providers throughout hospitalization to promote effective and efficient use of clinical resources and quality, cost-effective care.
  • Anticipate care needs and facilitate communication to improve care efficiency for patients and families.
  • Identify social determinants of health that may increase the risk of negative outcomes; document findings for the interdisciplinary team and coordinate post-acute plans with ambulatory care management as appropriate.
  • Facilitate patient access to resources and relevant services.
  • Identify, resolve, and document system problems, delays, and obstacles that impede diagnostic or treatment progress; identify areas for performance improvement.
  • Support value-based care and ensure the longitudinal plan is patient-focused and aligned with patient and caregiver goals.
  • Assess patients’ and families’ psychosocial risk factors based on preliminary risk screening, including prior functioning, support systems, response to illness, and ability to cope.
  • Maintain knowledge of body systems, expected clinical outcomes, regulatory requirements, and care management standards of practice.
  • Ensure medical necessity, appropriate level of care, and timely implementation of the plan of care in accordance with the hospital Utilization Review Plan.
  • Guide the team through compliance, regulatory, and insurance requirements and coordinate regularly with third-party payors.
  • Inform and support patients and families regarding their rights and responsibilities, including when payment is denied or care is no longer medically necessary; deliver applicable CMS regulatory documents.
  • Advocate for patient and family empowerment, independent healthcare decisions, and access to needed services.
  • Perform other duties as assigned.

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