Network Technician Jobs

About The Position

Requirements

• Basic knowledge of Windows, software troubleshooting, and network protocols.
• Familiarity with LAN and virtual machine design, deployment, support, and monitoring.
• Proficiency with Microsoft Office tools.
• Understanding of data backup, storage, and recovery systems.
• Willingness to learn and use relevant technologies.
• Ability to work under supervision and as part of a team.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to participate in technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation.
• Customer-service orientation; self-starter who can work under tight timelines with minimal supervision.
• Ability to manage multiple competing-priority projects using time-management techniques.
• Ability to work independently and in teams while supporting a diverse population of users.
• Excellent written, listening, questioning, and oral communication skills.
• Strong organizational and interpersonal skills.
• Ability to develop guidelines that require frequent procedural modifications.
• Ability to perform accurate work without close supervision or oversight.
• Ability to work with confidential records and electronic files related to the position.
• Ability to develop schematic and workflow diagrams.
• Ability to read, analyze, and interpret common scientific and technical journals and legal documents; respond to common inquiries or complaints; and present information orally or in writing.
• Ability to quickly prepare written and verbal communications for mass distribution during college-wide network disturbances.
• Ability to apply mathematical concepts, including probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
• Ability to lift or move up to 25 pounds regularly and occasionally up to 50 pounds.

Nice To Haves

• Some college or technical training.
• VMware experience.
• Experience with helpdesk software.
• Experience with Microsoft System Center Configuration Manager.
• Two years of related experience.

Responsibilities

• Assist with configuration, installation, and maintenance of network hardware and software.
• Support management of the Jackson College backend network and computer infrastructure.
• Help install and test network components and software upgrades.
• Assist with research and management of network security systems.
• Help maintain and monitor network performance.
• Report information security threats to IT management as instructed.
• Help perform routine updates for servers and server infrastructure.
• Learn and follow JC IT network standards, policies, and support procedures.
• Collaborate with other departments to help resolve IT-related issues.
• Support the development and implementation of disaster recovery procedures.
• Assist with logging and analyzing network trends.
• Learn and recommend performance-driven alternatives for supported services.
• Provide technical support under supervision for the Solution Center.
• Understand, support, and actively demonstrate the College’s beliefs, values, mission, and vision.