Network Technician II

Twin Valley•Clay Center, KS

About The Position

As a Network Technician II, you support day-to-day operations for a business customer-facing network, provisioning, and IT operations. You interact with customers about trouble reports and network events across the company’s core network and contribute to installing, provisioning, and troubleshooting access, transport, business, and residential services. The role calls for advanced network operations and troubleshooting skills, sound analytical judgment, adaptability, collaboration, and a strong commitment to customer service and the company’s core values. You serve as a primary technical contact for high-profile accounts, support Telecom IP/Data products, analyze workload and traffic-utilization trends, and investigate complex or escalated issues involving the company’s network or service-delivery responsibilities. You partner with internal teams and external service providers, assist with or lead projects, and provide customer support for advanced troubles and network infrastructure issues. The position also includes travel to company and customer locations in varying conditions and other duties as assigned.

Requirements

Associate’s degree in communications technology or a related area, or a combination of education and applicable experience.
MEF Carrier Ethernet Certified Professional certification.
Proficiency with Cisco or Juniper command-line interfaces.
At least two years of experience, education, or training in transport and point-to-point equipment; LAN/WAN networking; central office transport and switching; IP networking, routing, and network design; TDM, VoIP, video transport, DSL, and fiber to the home.
Experience supporting, installing, and troubleshooting hosted VoIP and UCaaS platforms, including SIP, call routing, and business phone features.
Experience installing, troubleshooting, and repairing video, Internet, and phone equipment.
Experience using office productivity software, including email, calendars, word processing, spreadsheets, and presentation software.
Two to five years of experience with Cisco or Juniper routers.
Two to five years of experience troubleshooting IP, Ethernet, TCP/IP, and OSI Layers 1–3.
Familiarity with MetaSphere, MetaSwitch, Ethernet transport, Minerva, ADB, and Adtran/Calix.
Valid driver’s license and driving record meeting the company insurance carrier’s acceptance criteria.
Ability to travel to company and customer locations in varying conditions.
Ability to meet the position’s requirements and qualifications, with or without reasonable accommodation.

Nice To Haves

Juniper or Cisco certification, such as JNCIA, JNCIS, CCNA, or CCNP.

Responsibilities

Partner with Field Operations and Tier 1 and Tier 2 teams to resolve complex or multifaceted service and network issues.
Serve as backup to the central office technician.
Work with local exchange carriers, peer networks, other service providers, and other external entities on troubleshooting and testing.
Coordinate with internal groups such as service managers, service delivery, and sales engineering to support communication and network operations.
Serve as the primary technical contact for high-profile accounts, including school districts, hospitals, and government offices.
Analyze workload, including traffic and utilization trends.
Support the company’s Telecom IP/Data products, from Internet access to private IP/Data services.
Isolate and initiate resolution of complex or escalated issues involving company network elements or contractual service-delivery responsibilities.
Assist with or lead project work.
Communicate with customers about troubleshooting and maintenance for advanced or complex customer troubles and network infrastructure issues.
Promote company products and provide excellent customer service.
Complete other duties as assigned.