Network Technician (Tier II)
About The Position
Peraton is seeking a driven Network Technician to join its Network and Unified Communications Architecture team in Washington, DC. The program provides high-level government leaders with secure voice, video, and fax communications and supports a secure, worldwide, high-performance communications network. Peraton provides operations and maintenance for the network infrastructure and its components, along with integration and engineering support for hardware, software, system, network, and security solutions. In this role, the Network Technician provides Tier II escalated support, including in-depth troubleshooting, advanced problem resolution, remote diagnostics, and systems analysis. Unresolved issues are escalated to Tier III engineers. The position supports 24/7 operations on a Panama shift schedule.
Requirements
- Active/current TS/SCI security clearance.
- Ability to work a Panama shift schedule supporting 24/7 operations.
- Bachelor’s degree in an IT-related field and at least 2 years of related experience, or a commensurate combination of education, training, and experience; four years of relevant experience in the cited duties may substitute for a degree.
- DoD 8140/8570 IAT Level II qualification.
- CompTIA Network+ certification.
- Experience and understanding of Cisco and Juniper devices, VLANs, VPNs, LAN/WAN technologies, and/or routing and switching.
- Experience in two to three of the following areas: network troubleshooting; routers/switches; Cisco IOS/Junos OS; firewalls; NetScout, Wireshark, or other packet investigation/analysis tools; SolarWinds monitoring or database tools; Call Manager and Unity or other OSCP, DNS, QoS, or VPN.
- Operational experience with local and wide area network infrastructures, including routers, firewalls, switches, servers, and related hardware.
- Previous experience supporting a government and/or Department of Defense customer.
Nice To Haves
- Current/valid CCNA certification.
- Ability to generate standard operating procedure documentation for help desk personnel.
- Experience applying DoD IAVAs and STIGs.
- Familiarity with network monitoring/management systems.
- Solid written and verbal communication skills.
- Strong investigative drive and listening skills; self-motivation.
- Ability to work under pressure and be flexible with time.
- Ability to prioritize and document tasks.
Responsibilities
- Evaluate LAN/WAN performance and capacity to identify problem areas and bottlenecks.
- Perform network management services related to the operation, performance, and availability of data communications networks.
- Support overall network performance and availability.
- Provide LAN/WAN support, including network analysis, integration, and tuning.
- Analyze client LANs/WANs, isolate problems, and recommend reconfiguration or new network hardware to improve performance.
- Implement networking technologies and concepts, including Layer 2 and Layer 3 protocols.
- Provide Tier II escalated support through in-depth troubleshooting, advanced problem resolution, remote diagnostics, and systems analysis.
- Escalate unresolved issues to Tier III engineers.
Benefits
- Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
