Network Technician II

Twin Valley Telephone Inc•Clearwater, KS

17h

About The Position

As a Network Technician II, you lead and contribute to day-to-day support functions within a business customer-facing network, provisioning, and IT operations. You interface with customers about trouble reports and network events across the company’s core network, and contribute to installation, provisioning, and troubleshooting for access, transport, business, and residential services. You use advanced network operations and troubleshooting knowledge to resolve complex issues, support high-profile accounts, and collaborate with internal teams and external service providers. The role also involves supporting company Telecom IP/Data products, analyzing workload and network trends, assisting with or leading projects, and providing exemplary customer service. The position requires travel to company and customer locations in varying conditions.

Requirements

Associate’s degree in communications technology or a related area, or a combination of education and applicable experience.
MEF Carrier Ethernet Certified Profession certification.
Proficiency with Cisco or Juniper CLI.
At least two years of experience, education, or training in transport and point-to-point equipment; LAN/WAN networking; central office transport and switching; IP networking, routing, and network design; TDM, VOIP, video transport, DSL, and fiber to the home; hosted VoIP and UCaaS support, installation, and troubleshooting, including SIP, call routing, and business phone features; installation, troubleshooting, and repair of video, Internet, and phone equipment; and office productivity software.
Two to five years of experience with Cisco or Juniper routers.
Two to five years of experience troubleshooting IP, Ethernet, TCP/IP, and OSI Layers 1–3.
Familiarity with MetaSphere, MetaSwitch, ethernet transport, Minerva, ADB, and Adtran/Calix.
Valid driver’s license and a driving record meeting the company insurance carrier’s criteria for coverage.
Demonstrated customer service, collaboration, judgment, organization, adaptability, professionalism, integrity, and attention to detail.

Nice To Haves

Juniper or Cisco certification, such as JNCIA, JNCIS, CCNA, or CCNP.

Responsibilities

Partner with Field Operations and Tier 1 and Tier 2 teams to resolve complex or multifaceted service and network issues.
Serve as backup to the central office technician.
Work with external entities, peers, and partners, including local exchange carriers, peer networks, and other service providers, for troubleshooting and testing.
Coordinate with company teams such as service managers, service delivery, and sales engineering to support communication and effective network operations.
Complete other duties as assigned.
Serve as the primary technical point of contact for high-profile accounts, including school districts, hospitals, and government offices.
Analyze workload, including traffic and utilization trends.
Provide support across company Telecom IP/Data products, from Internet access to private IP/Data services.
Isolate and initiate resolution of complex or escalated issues involving company network elements or contractual service-delivery responsibilities.
Assist with or lead project work.
Interact with customers about troubleshooting and maintenance for advanced or complex customer troubles and network infrastructure issues.
Promote company products and provide excellent customer service.
Communicate clearly in oral and written formats, including delivering business, non-technical, and limited-technical presentations.
Organize and manage multiple priorities, plan work, use time efficiently, set goals, and meet deadlines.
Adapt to changing work conditions and competing demands while following through accurately on multiple tasks.