Telecom Network Technician II

Syracuse City School District • Syracuse, NY

6d

About The Position

The Telecom Network Technician II performs skilled technical work maintaining and repairing the Syracuse City School District’s telecommunications network. Under the general supervision of the Director of Infrastructure Services, the technician plans and manages large-scale telecommunications equipment installations, identifies and repairs failing network elements, monitors network response time, and installs network equipment. The position involves coordinating with users, technical staff, vendor representatives, system programmers, and console operators. It differs from the entry-level Telecommunications Network Technician role through its more difficult and complex installation-planning and management duties. The employee does not typically supervise others but may advise lower-level technicians on repair and troubleshooting. Related work is performed as required.

The role is based in the Office of Information Technology and works 40 hours per week, 12 months per year. It is full-time and non-exempt. The current starting salary is $36.21 per hour under the Unit 6 contract. Hiring is provisional; candidates must meet the applicable civil service minimum qualifications and, when an exam is offered, pass it and be reachable on the resulting eligibility list to be retained. The successful candidate must pass a fingerprint-based background check, with the $107.50 cost paid by the candidate.

Requirements

• Promotional candidates must have one year of permanent competitive-class status as a Telecommunications Network Technician I.
• Open competitive candidates must have an associate degree or higher in Computer Science, Networking, or a closely related field from an appropriately accredited college or university, plus one year of full-time (or equivalent part-time) experience repairing or maintaining electronic telecommunication systems; or three years of full-time (or equivalent part-time) experience in that field; or an equivalent combination of training and experience within the stated limits.
• Successful completion of training in Electronics, Electronic Technology, or a closely related field at an appropriately accredited or New York State-registered college, technical school, or trade school may substitute for required work experience on a year-for-year basis.
• Thorough knowledge of electronic technology principles as applied to troubleshooting procedures and preventive maintenance.
• Good knowledge of computer-system concepts, use, and capabilities, including characteristics of dedicated and dial telephone data lines.
• Ability to plan and manage large-scale installation projects.
• Ability to assess facts and circumstances and choose appropriately among alternatives.
• Ability to relate well to system users and technical personnel.
• Ability to constructively advise lower-level technicians on equipment repair and troubleshooting.
• Ability to climb ladders up to 12 feet and work well with others.
• Meet the minimum qualifications in the Onondaga County Civil Service job description for this title.
• Pass the title examination when offered and be reachable on the resulting eligibility list to be retained.
• Pass a fingerprint-based background check; the stated $107.50 cost is the candidate’s responsibility.

Responsibilities

• Plan and manage large-scale installations of telecommunications equipment for supervisor approval.
• Maintain, install, and repair phones, network switches, physical network infrastructure, cameras, intrusion alarm systems, and card access systems.
• Monitor and control the network for response-time problems and initiate corrective action.
• Confer with users, technical staff, and vendor representatives to identify network problems, order replacement parts and supplies, and expedite repairs.
• Advise lower-level technicians on equipment repair and troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree