Network Analyst (Telecom Support)
About The Position
Nemours Children's Health is seeking a Network Analyst (Telecom Support) to provide technical support and management of data, voice, and multimedia communications across the enterprise network. This is a physical, hands-on role involving advanced troubleshooting, implementation, configuration, and management of network hardware and software. The position coordinates outages and upgrades, represents planned maintenance during weekly change-control meetings, and ensures that impacts are communicated to clinical staff. Escalating to vendors to secure prompt responses to critical technology failures is a core responsibility. Participation in an after-hours on-call rotation is required. The Network Analyst maintains LAN and WAN equipment and circuits and performs cabling, network switch firmware upgrades and replacements, UPS maintenance, and network switch chassis line-card replacements. The role also monitors network operations and works with a Systems Engineer on network design, configuration validation, capacity planning, and performance analyses. The position is based in Orlando, Florida, and applicants must currently reside in the Orlando area and be authorized to work full-time in the United States. Immigration sponsorship is unavailable.
Requirements
- Associate's degree required.
- Three to five years of experience required.
- Experience with quality cable management is required.
- Must currently reside in the Orlando area.
- Must be currently authorized to work in the United States on a full-time basis; immigration sponsorship is not available.
- Must participate in an after-hours on-call rotation.
Nice To Haves
- Bachelor’s degree in Computer Science, Business, or Information Technology preferred.
- Cisco and/or network certifications desired.
- Experience with Cisco and Arista switches desired.
Responsibilities
- Provide technical support and management of enterprise data, voice, and multimedia communications.
- Troubleshoot, implement, configure, and manage network hardware and software.
- Coordinate outages and upgrades, represent planned maintenance at weekly change-control meetings, and communicate impacts to clinical staff.
- Escalate critical technology failures to vendors to ensure prompt response.
- Perform cabling, network switch firmware upgrades and replacements, UPS maintenance, and network switch chassis line-card replacements.
- Maintain LAN and WAN equipment and circuits.
- Analyze and resolve technical problems on established networks; serve as a technical specialist during network problems and emergencies and assist with production problem resolution.
- Maintain and monitor network operations, expansion, and potential abuse through the enterprise network intrusion detection system, firewalls, and VPN devices.
- Work with the Systems Engineer on network design analysis and configuration validation.
- Develop and maintain documentation, potentially including as-built drawings, circuit and equipment inventories, configurations, and training materials.
- Perform assigned project work.
- Assist the Systems Engineer with network capacity planning and performance analyses.
- Accurately document hardware failures, repairs, installations, and removals.
- Participate in an after-hours on-call rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
