Network Analyst (Telecom Support)
About The Position
Nemours Children's Health is seeking a Network Analyst (Telecom Support) to provide technical support and management of data, voice, and multimedia communications across the enterprise network. The position performs advanced troubleshooting, implementation, configuration, and management of network hardware and software. It is a physical, hands-on role requiring coordination of outages and upgrades, representation of planned maintenance during weekly change control meetings, and communication of potential impacts to clinical staff. The analyst escalates issues to vendors to help ensure prompt responses to critical technology failures and participates in a required after-hours on-call rotation. The role includes cabling, network switch firmware upgrades and replacements, UPS maintenance, and network switch chassis line-card replacements. It is based in Orlando, Florida, and applicants must currently reside in the Orlando area and be authorized to work full-time in the United States; immigration sponsorship is unavailable. Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters annually across six states. The nonprofit system includes two freestanding children's hospitals, more than 80 care practices, and more than 40 hospital partnerships. Its work spans clinical care, research, education, advocacy, and prevention, with a Whole Child Health approach and a commitment to inclusion and belonging.
Requirements
- Associate's degree required.
- Three to five years of experience required.
- Experience with quality cable management is required.
- Must currently reside in the Orlando area.
- Must be currently authorized to work in the United States on a full-time basis; immigration sponsorship is not available.
- Must participate in an after-hours on-call rotation.
Nice To Haves
- Bachelor’s degree in Computer Science, Business, or Information Technology preferred.
- Cisco and/or network certifications desired.
- Experience with Cisco and Arista switches desired.
Responsibilities
- Maintain LAN and WAN equipment and circuits.
- Analyze and resolve technical problems for established networks.
- Serve as a technical specialist during network problems and emergencies, assisting with troubleshooting and resolution of production problems.
- Maintain and monitor network operations, expansion, and potential abuse using the enterprise network intrusion detection system, firewalls, and VPN devices.
- Work with the Systems Engineer on network design analysis and configuration validation.
- Develop and maintain documentation, including as-built drawings, circuit and equipment inventories, configurations, and training materials.
- Perform assigned project work.
- Assist the Systems Engineer with network capacity planning and performance analyses.
- Document hardware failures, repairs, installations, and removals accurately.
- Coordinate outages and upgrades, represent planned maintenance at weekly change control meetings, and communicate impacts to clinical staff.
- Escalate critical technology failures to vendors.
- Perform cabling, network switch firmware upgrades and replacements, UPS maintenance, and network switch chassis line-card replacements.
- Participate in an after-hours on-call rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
