IT Network & Telecom Engineer

Weisiger Group•Charlotte, NC

About The Position

The IT Network & Telecom Engineer provides system administration, technical leadership, and support for complex enterprise network environments. The role supports enterprise systems powered by network equipment and third-party telecommunications providers, including routers, firewalls, switches, access points, and structured cabling. It requires broad information technology knowledge and a thorough understanding of enterprise network technologies and related disciplines. The engineer contributes to infrastructure strategy and planning, leads complex projects from concept through implementation, and integrates projects into operations. The role provides technical consultation and expertise to customers, decision-makers, and employees; develops and maintains network architecture and standards; and handles configuration, upgrades, troubleshooting, capacity planning, disaster recovery planning, documentation, and vendor coordination. The position has no supervisory responsibilities and may require work after hours, weekends, and holidays to meet project requirements.

Requirements

Associate or bachelor’s degree in Information Systems, Computer Science, or a related computer or engineering field, or equivalent relevant Information Systems work experience.
Understanding of OSI and TCP/IP network models.
In-depth knowledge of DNS, DHCP, WINS, TCP/IP, SMTP, SNMP, PXE, NAT, VPN, LAN/WAN topologies, VLANs, transports, and routing.
Solid understanding of networking topologies and technologies.
Administration experience with enterprise network management and monitoring tools.
Administration experience with web monitoring tools.
Administration experience with network IDS/IPS security systems.
Administration experience with firewalls, including Check Point and Cisco.
Administration experience with Layer 2 and Layer 3 switching, Cisco routing, VLANs, and connectivity technologies.
Ability to read, analyze, and interpret technical journals, financial reports, and legal documents; respond to inquiries or complaints; write material in prescribed formats; and present information effectively to management and public groups.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical or diagram form, and handle abstract and concrete variables.
Ability to perform the essential functions, with reasonable accommodations where applicable.

Nice To Haves

Cisco certifications such as CCNA, CCNP, or CCIE, or equivalent hands-on experience.
Experience working in a cloud computing or virtualization environment.

Responsibilities

Provide day-to-day administration and support for enterprise systems and network equipment.
Participate in short- and long-term infrastructure technology strategy and planning.
Drive issues through resolution, lead technical bridges, and provide troubleshooting direction.
Independently provide guidance and recommend solutions; plan and direct projects across engineering disciplines.
Lead integration of projects into operations, including automation, standardization, methods, and procedures.
Manage multiple time-sensitive projects and adjust priorities as business needs change.
Participate in defining architecture and technology standards in cloud computing or virtualization environments.
Consult with customers and teams on solution design, system integration, migration, and strategic alternatives.
Serve as a subject matter expert on network technologies and provide expertise across business functions.
Document project plans and help align resources with agreed milestones and timelines.
Plan and implement hardware and operating-system software upgrades across network devices, following change-management procedures.
Configure, install, maintain, and upgrade network components across company sites and campuses.
Make configuration decisions and maintain configuration-management tools and procedures.
Follow fixed-asset and disposal procedures; design equipment replacement plans and maintain spare hardware inventory as appropriate.
Troubleshoot complex problems, identify root causes, and inform management when necessary.
Design remote-support architecture and coordinate with support vendors to investigate and resolve issues.
Review checklists and scripts, update users on ticket status, follow up on issues, and track customer satisfaction.
Evaluate performance problems, optimize network components, analyze capacity and growth, and recommend improvements.
Ensure capacity and resource planning meet specifications; develop contingency and disaster-recovery plans and plan capacity and hardware refreshes for critical systems.
Review vendor proposals, coordinate initial setups, and obtain knowledge transfer from vendors.
Communicate complex technical issues and designs through documentation that meets regulatory requirements.
Advocate for operating procedures, policies, and processes and ensure systems are integrated into operations.
Research and evaluate hardware, software, and industry trends to support team development and activities.
Mentor less experienced staff and provide technical guidance to help them develop networking and other technical skills.
Perform other duties as assigned.