Network Technician II

Twin Valley Telephone Inc•Clay Center, KS

14h

About The Position

As a Network Technician II, you lead and contribute to day-to-day support functions in a business customer-facing network, provisioning, and IT operations environment. You interface with customers regarding trouble reports and network events across the company’s core network and contribute to installation, provisioning, and troubleshooting for access, transport, business, and residential services. The role requires advanced network operations and troubleshooting knowledge, analytical problem-solving, adaptability, collaboration, and a strong commitment to customer service. You serve as a primary technical contact for high-profile accounts, support Telecom IP/Data products, analyze network workload and utilization trends, and initiate resolution of complex or escalated issues related to company network elements or contractual service responsibilities. You also work with internal teams and external providers, assist with or lead projects, and may serve as backup to the central office technician. Employees are expected to demonstrate Twin Valley’s core values, uphold company policies, and perform other duties as assigned. The role includes travel to company and customer locations in varying conditions. The company describes its workplace as respectful and inclusive and is an Equal Opportunity Employer.

Requirements

Associate’s degree in communications technology or a related area, or a combination of education and applicable experience.
MEF Carrier Ethernet Certified Professional certification.
Proficiency with Cisco or Juniper command-line interface (CLI).
At least two years of experience, education, or training with transport and point-to-point equipment.
At least two years of experience, education, or training in LAN/WAN networking, central office transport and switching, IP networking, routing, and network design.
At least two years of experience, education, or training with TDM, VoIP, video transport, DSL, and fiber to the home.
Experience supporting, installing, and troubleshooting hosted VoIP and UCaaS platforms, including SIP, call routing, and business phone features.
Experience installing, troubleshooting, and repairing video, Internet, and phone equipment.
Experience using office productivity software, including email, calendars, word processing, spreadsheets, and presentation software.
Two to five years of experience with Cisco or Juniper routers.
Two to five years of experience troubleshooting IP, Ethernet, TCP/IP, and OSI Layers 1–3.
Familiarity with MetaSphere, MetaSwitch, Ethernet transport, Minerva, ADB, and Adtran/Calix.
Valid driver’s license and a driving record that meets the company insurance carrier’s criteria for coverage.
Ability to travel to company and customer locations in varying conditions.
Ability to meet the position’s requirements with or without reasonable accommodation.

Nice To Haves

Juniper or Cisco certification, such as JNCIA, JNCIS, CCNA, or CCNP.

Responsibilities

Partner with Field Operations and Tier 1 and Tier 2 teams to resolve complex or multifaceted service and network issues.
Serve as backup to the central office technician.
Work with external entities, peers, and partners, including local exchange carriers, peer networks, and other service providers, for troubleshooting and testing.
Coordinate with internal groups such as service managers, service delivery, and sales engineering to support communication and effective network operations.
Complete other duties as assigned.
Serve as the primary technical point of contact for high-profile accounts, including school districts, hospitals, and government offices.
Analyze workload, including traffic and utilization trends.
Provide support across company Telecom IP/Data products, from Internet access to private IP/Data services.
Isolate and initiate resolution of complex or escalated issues involving company network elements or contractual responsibilities for customer services.
Assist with or lead project work.
Interact with customers to troubleshoot and maintain advanced or complex customer services and network infrastructure.
Promote company products and provide excellent customer service.
Communicate clearly in oral and written settings, deliver business and technical-level-appropriate presentations, and participate in meetings.
Manage multiple priorities, plan work, use time efficiently, set goals, and meet deadlines.
Follow company policies and procedures, maintain confidentiality, exercise sound judgment, and act professionally and ethically.