Field Service Technician - Sunnyvale CA
About The Position
Rivian is hiring an emerging- to mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations while developing technical skills under the mentorship of senior technicians and leadership. The role is based primarily at a local service center and may also involve remote work, mobile service travel, or support for plant operations as business needs evolve. The technician is expected to deliver a strong customer experience, follow repair and safety procedures, document work thoroughly, and continue developing technical expertise.
Requirements
- High school diploma, GED, or recognized equivalent is preferred.
- Must be at least 21 years old.
- Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
- Availability for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnight shifts based on business needs.
- Flexibility to travel to regional locations or production facilities as needed.
- Proficiency with laptops and computers in Windows or Mac environments and work order management systems.
- Strong organizational and time-management skills, attention to detail, and eagerness to learn.
- Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
- Foundational understanding of basic electricity, including high- versus low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory electrical schematic reading.
- Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
- Basic understanding of diagnostic workflows and troubleshooting steps under guidance.
- 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Nice To Haves
- Ability to drive a non-commercial truck and trailer.
- Graduation from an accredited automotive repair school or program.
- Basic exposure to electric vehicle or hybrid frameworks.
- Experience working in a fast-paced startup environment.
Responsibilities
- Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on mobile routes, or at remote locations.
- Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while working under senior technician mentorship.
- Use available technical resources and follow repair procedures efficiently while maintaining quality and safety.
- Conduct post-repair road tests to verify repair quality and vehicle safety.
- Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
- Maintain detailed technical notes and documentation for completed and in-process repairs.
- Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
- Identify process improvement opportunities, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
- Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.
Benefits
- May be eligible for an annual performance bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
