Field Service Technician - Sunnyvale CA
About The Position
Rivian is hiring an emerging-to-mid-level technician to support electric vehicle repairs, inspections, and field service operations. The role is based primarily at a local service center and may also involve mobile service travel, remote work, or support for plant operations as business needs evolve. The technician will work under the mentorship of senior technicians and leadership while developing technical skills and delivering a high-quality customer experience. The position involves diagnosing and repairing vehicles, following repair and safety procedures, conducting post-repair road tests, assisting with parts and work-order operations, documenting repairs, and interacting professionally with customers and business partners. The technician is expected to participate in training and service campaigns, contribute process-improvement feedback, and maintain quality work as experience grows.
Requirements
- Minimum age of 21 years.
- Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
- Availability for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnights based on business needs.
- Flexibility to travel to regional locations or production facilities as needed.
- Proficiency using laptops and computers in Windows or Mac environments and work-order management systems.
- Strong organizational and time-management skills, attention to detail, and eagerness to learn.
- Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
- Foundational understanding of basic electricity theory and high-voltage versus low-voltage awareness.
- Basic familiarity with digital volt-ohm meters (DVOMs) and introductory exposure to reading electrical schematics.
- Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
- Basic understanding of diagnostic workflows and troubleshooting steps under guidance.
Nice To Haves
- High school diploma, GED, or recognized equivalency credential (preferred).
- Ability to drive a non-commercial truck and trailer.
- Graduation from an accredited automotive repair school or program.
- Basic exposure to electric vehicle or hybrid frameworks.
- Experience in a fast-paced startup environment.
Responsibilities
- Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
- Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while working under the mentorship of senior technicians.
- Use available technical resources and follow repair procedures while maintaining quality and safety.
- Conduct post-repair road tests to verify repair quality and operational safety.
- Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work-order and expense reporting.
- Maintain detailed technical notes and documentation for completed and in-process repairs.
- Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
- Identify opportunities for process improvement, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
- Participate in required training, maintain evolving technical skills, and increase the ability to produce high-quality work with minimal supervision.
Benefits
- May be eligible for an annual performance bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
