Sr Field Service Technician - Sunnyvale CA

VetJobs•Sunnyvale, CA

3d•$36 - $68•Onsite

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented leader who can drive continuous improvement, mentor junior team members, and resolve complex diagnostic challenges. The position is based primarily at a service center and may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician performs advanced diagnostics, repairs, installations, and inspections on vehicles in service centers and field settings; provides technical guidance and remote troubleshooting; uses specialized diagnostic equipment to resolve complex electrical, high-voltage, and network faults; and helps ensure repair quality and consistent workflows. The role also includes oversight of parts operations, detailed documentation and root-cause analysis, and professional engagement with customers, suppliers, and internal teams. The role requires availability for a standard 40-hour workweek, with weekends, holidays, or shifts outside standard daytime hours as required, and regional travel or travel to production plants as needed. The position involves physical tasks such as sitting, standing, bending, kneeling, and lifting up to 50 pounds. The California Bay Area pay range is $36.18 to $68.44 per hour. The successful candidate may be eligible for an annual performance bonus.

Requirements

High school diploma, GED, or recognized equivalency credential preferred.
Minimum age of 21 years.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Ability to perform occupational tasks including sitting, standing, bending, kneeling, and lifting up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Extensive bumper-to-bumper diagnostic experience and 5 to 8+ years of automotive repair experience preferred.
3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops, charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
Expertise in chassis service and diagnosis of vehicle dynamics, including alignments, braking systems, ABS, traction control, power steering, and NVH concerns.
Knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, and complex thermal management diagnosis.
Ability to calibrate ADAS and replace or adjust sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
Background in continuous improvement, process standardization, and escalation management.
609 refrigerant certification.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, support continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Interact professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.