Sr. Field Service Technician - Eastvale, CA

Rivian•Eastvale, CA

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics, repair, installation, and inspection work in service centers and field settings, including customer sites, mobile routes, remote locations, and production plants as business needs require. The technician will provide remote diagnostic support, mentor junior team members, promote continuous improvement, and resolve complex technical challenges in a fast-paced environment. The position is based primarily at a service center but may require remote work, regional travel, or production-plant support. It calls for advanced capabilities across high-voltage and low-voltage systems, vehicle networks, chassis and drivability, thermal and HVAC systems, and ADAS and body/glass integration. The role also includes parts operations, repair-quality verification, documentation, root-cause analysis, and professional engagement with customers, suppliers, and internal teams.

Requirements

High school diploma, GED, or recognized equivalency credential is preferred.
At least 21 years of age.
Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Five to eight or more years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience, preferred.
Three to eight or more years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops, charging isolation, safety power-down protocols, and appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and advanced diagnosis of ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and complex thermal-management diagnosis.
Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs by evaluating logged vehicle data and technical schematics when local vehicle access is not necessary.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Prepare high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.