Sr. Field Service Technician - Van Nuys, CA

Rivian•Los Angeles, CA

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader in complex vehicle repairs and field operations. The role is based primarily at a service center but may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician will provide advanced diagnostics and repair support, mentor junior team members, contribute to continuous improvement, and address challenging technical issues in a fast-paced environment.

Requirements

Minimum age of 21.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Extensive experience in bumper-to-bumper automotive diagnostics; 5 to 8+ years of automotive repair experience is preferred.
3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostics.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops, charging isolation, and safe power-down protocols using appropriate personal protective equipment.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Expertise in chassis service and diagnosis of vehicle dynamics, including alignments, braking, ABS, traction control, power steering, and noise, vibration, and harshness concerns.
Comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and replacement or adjustment of sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalent credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated experience with continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote troubleshooting or repairs using logged vehicle data and technical schematics when local vehicle access is not required.
Coach, mentor, and train junior technicians and internal partners; encourage cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools to diagnose complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, support continuous improvement, and uphold consistent repair workflow standards.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.