Field Service Technician - Van Nuys, CA

Rivian•Los Angeles, CA

About The Position

Rivian is hiring an emerging-to-mid-level Field Service Technician to develop technical skills while delivering a strong customer experience. The technician will support electric vehicle repairs, inspections, and field service operations, working with mentorship from senior technicians and leadership. The role is based primarily at a local service center, but may also involve remote work, mobile service travel, or plant operations as business needs change.

Requirements

Be at least 21 years old.
Have a valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Be available for a standard 40-hour workweek, potentially including weekends, holidays, early mornings, evenings, or overnights based on business needs.
Be flexible to travel to regional locations or production facilities as needed.
Be proficient with laptops and computers in Windows or Mac environments, and with work order management systems.
Demonstrate eagerness to learn, strong organization and time-management skills, and attention to detail.
Be able to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Have 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates may apply.
Have a foundational understanding of basic electricity, high- versus low-voltage awareness, DVOM circuit measurement, and introductory electrical schematic reading.
Have familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Have a basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalent credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric vehicle or hybrid frameworks.
Experience in a fast-paced startup environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn Rivian’s product line, EV systems, tools, and accessories while working under the mentorship of senior technicians.
Use technical resources and follow repair procedures while maintaining quality and safety.
Road-test vehicles after repairs to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, develop technical skills, and maintain high-quality work with progressively less supervision.