Sr Field Service Technician - Blauvelt NY

Military Spouse Corporate Career Network•Blauvelt, NY

2d•Onsite

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. Based primarily at a service center, the technician may also work remotely, travel to remote locations, or support production plants as business needs require. The role requires adaptability, teamwork, advanced diagnostic expertise, and the ability to lead continuous improvement and mentor junior team members in a fast-paced environment. The position involves advanced vehicle diagnostics and repairs, remote troubleshooting, technical guidance for field teams, and leadership in shop-floor problem-solving. The technician uses specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults; verifies repair quality through road tests; oversees complex parts operations; documents work and root-cause findings; and interacts professionally with customers, suppliers, and internal teams. The role requires availability for a standard 40-hour workweek, which may include weekends, holidays, and early morning, evening, or overnight shifts as needed. Regional travel and travel to production plants may also be required. The hourly pay range for New York applicants is $36.18–$68.44. The successful candidate may be eligible for an annual performance bonus.

Requirements

High school diploma, GED, or recognized equivalency credential preferred.
Minimum age of 21 years.
Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, and early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical ability to perform occupational tasks including sitting, standing, bending, kneeling, and lifting up to 50 pounds.
State mechanic certifications where required by jurisdiction; examples include Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC.
Extensive experience in bumper-to-bumper diagnostics; 5 to 8+ years of automotive repair experience is preferred.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, safety power-down protocols, and use of appropriate PPE.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and precise wiring harness repairs.
Expertise in chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and noise, vibration, and harshness concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can safely be addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.