Sr Field Service Technician - Blauvelt NY
About The Position
Rivian is hiring an experienced Senior Field Service Technician to provide advanced technical support for complex vehicle repairs and field operations. The technician will primarily be based at a service center but may work remotely, travel to remote locations, or support production plants as business needs require. The role combines advanced diagnostics and repair work with technical leadership, mentorship, process improvement, and cross-functional collaboration. The position requires expertise across high-voltage and low-voltage electrical systems, vehicle networks, chassis and dynamic systems, thermal and HVAC systems, and ADAS and body/glass integration. The technician will use specialized diagnostic equipment, verify repairs through road tests, manage complex parts operations, document technical findings, and provide root-cause analysis and actionable feedback. Work may involve customer sites and mobile routes, and the schedule may include weekends, holidays, or nonstandard shifts as required.
Requirements
- High school diploma, GED, or recognized equivalency credential preferred.
- Minimum age of 21 years.
- Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
- Ability to work a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
- Ability to travel to regional locations or production plants as needed.
- Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
- Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
- State mechanic certifications where required by jurisdiction.
- Five to eight or more years of automotive repair experience preferred, including extensive bumper-to-bumper diagnostics.
- Three to eight or more years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
- Deep understanding of high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
- Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repair.
- Mastery of chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
- Comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnosis.
- Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
Nice To Haves
- Graduation from an accredited automotive repair school or vocational program.
- Ability to drive a non-commercial truck and trailer.
- Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
- Background in continuous improvement, process standardization, and escalation management.
Responsibilities
- Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
- Provide diagnostic guidance to field service teams and perform remote diagnostics or repairs using logged vehicle data and technical schematics when local vehicle access is not required.
- Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead technical problem-solving on the shop floor.
- Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to diagnose electrical, high-voltage, and network faults.
- Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
- Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
- Produce documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
- Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.
- Travel to regional locations or production plants as needed.
Benefits
- Annual performance bonus may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
