Network Support Technician

ZT Systems•Secaucus, NJ

5d•Onsite

About The Position

Provide onsite first-line network support in a manufacturing environment, troubleshooting Layer 1 and Layer 2 issues, installing and replacing network hardware, and escalating complex problems to senior engineers. The role is based onsite five days a week at the Secaucus, New Jersey office and supports production floors, labs, warehouses, and server rooms. The technician also participates in an after-hours, weekend, and second- and third-shift rotation to provide continuous plant coverage.

Requirements

Bachelor's degree or equivalent practical experience.
At least 2 years supporting enterprise or manufacturing networks at Layer 1 and Layer 2.
Hands-on experience with Palo Alto and Cisco.
Working knowledge of TCP/IP, subnetting, DHCP, DNS, VLANs, Ethernet switching, SNMP, and Syslog monitoring.
Hands-on racking, stacking, and cabling experience with copper (Cat5e/Cat6) and fiber.
Comfort working on an active plant floor and willingness to follow PPE and safety rules.
Clear written and verbal communication skills for communicating with floor operators and IT.

Responsibilities

Support production floors, labs, warehouses, and server rooms onsite.
Troubleshoot packet loss, link drops, interface errors, and incorrect VLANs; collect counters, logs, and show-command output for tickets.
Check cabling, patch panels, switch ports, speed and duplex settings, transceivers, and MAC address tables; monitor switch health using network tools.
Install and replace switches, access points, SFP modules, patch panels, and racks.
Log tickets using ITIL workflows, obtain change approval before making production changes, and escalate Layer 3, firewall, OT/PLC, and security issues.
Participate in after-hours, weekend, and second- and third-shift rotations for 7x24 plant coverage.