Network Support Technician
About The Position
The Network Support Technician will provide technical and professional support for the AGUN program, sustaining the Army’s global wide area network and security infrastructure. The role supports network migration, operations, and maintenance while helping ensure the availability, performance, and security of the Army’s enterprise network. The position includes service-ticket resolution, approved network changes, operational workflows, and collaboration with technical teams to maintain and improve network performance across a global environment. An active Secret Clearance is required to be considered. The technician provides Tier II operational support for the Army’s global network infrastructure, supports 24x7x365 AGUN operations, and provides updates to the Global Cyber Center (GCC) to facilitate command and control. The role also supports legacy-environment discovery and network modernization, analyzes network performance, and helps troubleshoot complex issues across geographically dispersed enterprise environments.
Requirements
- Bachelor’s degree with 2+ years of relevant experience; additional directly applicable experience may be considered in lieu of a degree.
- Active DoD IAT Level II certification (e.g., Security+) or higher prior to start date.
- Demonstrated experience supporting Cisco SD-WAN environments.
- Knowledge of Software Defined Networking (SDN) concepts and technologies.
- Experience with virtualization technologies, including VMware.
- Experience supporting Red Hat Enterprise Linux environments.
- Hands-on experience with InfoVista network performance management tools.
- Experience with two or more of the following network technologies: Cisco DNA Center / Prime, Juniper Networks, Palo Alto Networks, Dell Networking, Junos Space, and AppGate.
- Experience utilizing IT Service Management (ITSM) ticketing tools.
- Strong understanding of networking concepts, protocols, and technologies, including LAN/WAN, BGP, TCP/UDP, IPSec VPNs, Layer 2/Layer 3 routing, firewalls, SFTP, SSH, SCP, SNMP, and NTP.
- Demonstrated ability to troubleshoot and resolve complex network issues in a team-oriented environment.
- Strong written and verbal communication skills.
- Active Secret Clearance required for consideration.
Nice To Haves
- Cisco Certified Network Professional (CCNP) certification or equivalent.
- Experience with Linux shell scripting.
- Experience with GitLab source control and CI/CD pipeline development.
- Experience using JIRA and Confluence.
- Experience with NetSecOps technologies, including Salt, Git, Ansible, Terraform, Puppet, and network element management tools.
- Experience with Network Performance Management solutions, including SNMP, NETMON, and LiveAction.
- Experience with two or more of the following technologies: NetFlow, Elastic, Kafka, Grafana, Prometheus, and Nexus Repository.
- Experience designing, optimizing, and supporting complex geographically dispersed enterprise networks.
- Knowledge of U.S. Army network security requirements and enterprise network infrastructure operations.
Responsibilities
- Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.
- Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.
- Manage, triage, track, and update workflows and service tickets in JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms.
- Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.
- Escalate incidents and service requests to higher-tier support teams when required.
- Collaborate with stakeholders and technical teams to perform legacy-environment discovery, assess current capabilities, and support network modernization initiatives.
- Provide Tier II operational support for the Army’s global network infrastructure.
- Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.
- Assist in troubleshooting and resolving complex network issues across geographically dispersed enterprise environments.
- Support network migration, integration, and operational sustainment activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
