Network Support Technician

ZT Systems • Secaucus, NJ

1d • $60,750 - $81,000 • Onsite

About The Position

Provide onsite first-line network support in a manufacturing environment. The role troubleshoots Layer 1 and Layer 2 issues, installs and replaces network hardware, and escalates complex problems to senior engineers. It is onsite five days a week at the Secaucus, New Jersey office and participates in an after-hours, weekend, and second/third-shift rotation to support 7x24 plant coverage.

Requirements

• Bachelor's degree or equivalent practical experience.
• At least 2 years supporting enterprise or manufacturing networks at Layer 1 and Layer 2, including hands-on experience with Palo Alto and Cisco.
• Working knowledge of TCP/IP, subnetting, DHCP, DNS, VLANs, Ethernet switching, and SNMP and Syslog monitoring.
• Hands-on racking, stacking, and cabling experience with copper (Cat5e/Cat6) and fiber.
• Comfort working on an active plant floor and willingness to follow PPE and safety rules.
• Clear written and verbal communication with floor operators and IT.

Responsibilities

• Support production floors, labs, warehouses, and server rooms onsite.
• Troubleshoot packet loss, link drops, interface errors, and incorrect VLANs; collect counters, logs, and command output for tickets.
• Check cabling, patch panels, switch ports, speed and duplex settings, transceivers, and MAC address tables; monitor switch health using network tools.
• Install and replace switches, access points, SFP modules, patch panels, and racks.
• Log tickets using ITIL workflows and obtain change approval before making production changes.
• Escalate Layer 3, firewall, OT/PLC, and security issues.
• Participate in after-hours, weekend, and second/third-shift rotation for 7x24 plant coverage.

Benefits

• Performance-based annual bonus eligibility.
• 401(k) retirement savings plan.
• Tuition reimbursement for eligible education programs.
• Medical, dental, and vision coverage.
• Mental health resources and employee wellness support programs.
• Company-paid life and disability insurance.
• Paid time off and company-paid holidays.
• Parental leave and family care support programs.
• Structured training programs and on-the-job learning opportunities.
• Matching gifts and volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level