Network Support Technician

East Lansing Public Schools•East Lansing, MI

About The Position

The Network Support Technician works in accordance with East Lansing Public School District policies and procedures and collaborates with IT department staff to address the District’s daily technology needs. The position is a primary point of contact for school staff and students, providing assistance to keep educational technology and networking equipment functioning efficiently. The technician responds to technology issues, assists non-technical users, maintains and troubleshoots computers and other user devices, and supports multimedia equipment, printers, telephones, network infrastructure, wireless systems, servers, and data backups. The role also supports device and software configuration, security and patch management, inventory, and departmental projects and activities. Other related duties may be assigned by the supervisor.

Requirements

Experience with and understanding of Microsoft AD, DNS, and DHCP.
Knowledge of Windows Server, Linux Server, and Hyper-V.
Knowledge of Microsoft Intune and Entra.
Knowledge of Google Admin Console.
Knowledge of backup systems such as Synology Active Backup for Business or Veeam.
Strong interpersonal, problem-solving, and boundary-setting skills; ability to communicate effectively orally and in writing with individuals and groups at all organizational levels, and to listen and elicit necessary information from customers.
Complex problem-solving skills to address technically complex issues across multiple platforms; ability to develop creative solutions when precedent is lacking.
Commitment to continuous learning.
Excellent customer service skills, including timely responses, meeting quality standards, communication, and follow-up.
Demonstrated ability to work with confidential data.
Ability to frequently lift items weighing up to 40 pounds.
Ability to frequently push items weighing up to 220 pounds on a wheeled cart.

Nice To Haves

Associate degree in network management or a related field preferred.
Familiarity with Student Information Systems; PowerSchool SIS preferred.

Responsibilities

Respond to technology issues in a timely manner and provide technical assistance to non-technical users.
Install, maintain, and upgrade PC workstation hardware, software, and peripheral devices, ensure network connectivity, and perform diagnostic troubleshooting.
Install, maintain, and update Chromebook, laptop, desktop, and tablet hardware, software, and peripheral devices; ensure network connectivity and troubleshoot issues.
Troubleshoot multimedia equipment, including projectors, document cameras, audio equipment, docking stations, and teacher station components.
Assist with workstation image development and software installation.
Assist with updates and configuration of network printers and print management software, and coordinate printer repairs between users and vendor field technicians.
Install, maintain, and update telephones and ensure their connectivity with the District network.
Assist with patch management and virus protection implementation and administration.
Assist with network infrastructure maintenance and diagnostics involving cabling, jacks, patch panels, and racks.
Configure and support network electronics, including switches.
Assist with backup jobs and rotations for network servers and data.
Assist with server and SAN support.
Configure and support wireless systems.
Maintain accurate inventory of devices, hardware, software, wireless equipment, and multimedia equipment.
Perform, coordinate, and assist with assigned projects, programs, activities, and events; assist other technical personnel with projects and tasks as needed.
Perform other related duties as directed by the supervisor.