Network Support Technician I

BridgeValley CTC•South Charleston and/or Montgomery as needed, WV

5d•Hybrid

About The Position

The Network Support Technician I assists with the maintenance and support of the college’s wired and wireless network infrastructure. This entry-level technical position works under the direction of the IT Director and alongside the IT team. The successful candidate will assist with network equipment installation, connectivity troubleshooting, routine maintenance, documentation, and related technical-support activities. This role is intended for an individual seeking to build practical skills in networking, infrastructure support, and secure IT operations. Occasional evening or weekend work may be required for maintenance, upgrades, or urgent service issues. Salary offer will be commensurate with education and experience.

Requirements

Associate degree in Information Technology, Computer Networking, Computer Information Systems, Cybersecurity, or a related field; OR an equivalent combination of technical education, certifications, internships, and relevant hands-on IT support experience.
Experience troubleshooting computer, connectivity, wireless, account-access, or other technical-support issues through work, internships, coursework, labs, volunteer work, or similar experience.
Foundational knowledge of TCP/IP, IP addressing, DNS, DHCP, VLANs, switching, wireless networking, and VPN technologies.
Ability to follow procedures, troubleshoot issues methodically, document work, and escalate complex problems appropriately.
Strong customer-service, communication, organizational, and problem-solving skills.
Ability to work independently on assigned tasks and collaboratively as part of an IT team.
Ability to work on-site and travel between College locations as needed.

Nice To Haves

CompTIA Network+, Cisco CCNA, or related coursework/training.
Experience with Cisco Meraki switching, wireless, security appliances, or cloud-managed networking tools.
Experience with cabling, patch panels, equipment racks, access-point installation, or basic network-equipment support.
Experience with Microsoft 365, Active Directory, Entra ID, multi-factor authentication, endpoint support, or help-desk ticketing systems.
One year of help desk, desktop support, technical-support, internship, or network-support experience.
Familiarity with basic cybersecurity practices and endpoint protection.
Experience supporting technology in higher education, K–12, government, or an enterprise environment.

Responsibilities

Provide first-line support for wired, wireless, Internet, VPN, and network-access issues.
Assist with installing, replacing, labeling, and documenting switches, wireless access points, cabling, patch panels, and related network equipment.
Assist with routine network configuration, maintenance, firmware updates, patching, backups, and equipment refreshes under established procedures.
Monitor network availability and performance; document findings and escalate complex issues as appropriate.
Assist with troubleshooting TCP/IP, DNS, DHCP, VLAN, switch-port, wireless, and VPN connectivity issues.
Maintain network diagrams, equipment inventory, IP-address records, rack documentation, and support tickets.
Coordinate with IT staff, vendors, service providers, and campus personnel on assigned service requests and deployments.
Provide basic support for user accounts, multi-factor authentication, endpoint-security tasks, and network-access requests.
Assist with information gathering and documentation during network outages, technology deployments, and security incidents.
Provide backup support for common end-user, hardware, software, account, and classroom-technology issues as needed.
Follow established IT policies, security practices, change-management procedures, and documentation standards.
Ability to obtain and maintain either CompTIA Network+ or Cisco Certified Network Associate (CCNA) certification within one (1) year of hire.
Perform other duties as assigned.