Network Tech, Network Support
About The Position
The Commnet Broadband Network Operations Center monitors and troubleshoots the company’s core and access networks across a technologically diverse environment. The Network Tech supports troubleshooting efforts and scheduled maintenance, coordinating with internal teams to proactively address service degradations. Technicians work with more than 10 technology vendors and must adapt quickly, attend to detail, learn actively, and respond with urgency. The role monitors backhaul, RAN, fixed wireless, and VOIP services; supports tier 2 network troubleshooting and service restoration; coordinates ticket resolution with external utility providers and internal teams; and provides support for field operations and enterprise customers. Participation in an on-call rotation is required, including responding to network incidents outside regular business hours when needed.
Requirements
- 0–1 years of experience; no prior related experience is required.
- High school, trade school, or equivalent experience.
- Embody and demonstrate the company values: Foster Trust, Effective Communication, Customer Centricity, Own It, and Win Together.
- Ability to work non-standard shifts, including evenings, overnights, weekends, and holidays.
- Strong ability to multitask and prioritize competing tasks.
- Ability to make quick, independent decisions in high-pressure situations.
- Strong organizational and communication skills.
- Proficiency navigating multiple monitors and performing basic troubleshooting.
- Take ownership of training needs and actively seek training opportunities.
- Applicants must be authorized to work for any employer in the United States; the company is unable to sponsor or take over sponsorship of employment visas.
Nice To Haves
- Understanding of enterprise networking environments.
- Ability to read and interpret documents such as standards, manufacturer specifications, policy manuals, blueprints, and geographic maps.
- Experience with basic network tools such as ping, nslookup, and traceroute.
- Ability to work through ambiguous situations using experience and/or documentation to find solutions.
Responsibilities
- Monitor the backhaul network for service failures and degradation, including fiber, copper, microwave, and T1 circuits.
- Monitor RAN, fixed wireless components, and VOIP for service failures and degradation.
- Engage third-party utility providers and internal business teams to drive ticket-resolution SLAs.
- Provide collaborative tier 2 network technical support, including ticket entry, service restoration, and initial troubleshooting to isolate issues related to network infrastructure, systems, or applications.
- Follow documented entrance criteria when escalating issues to tier 3 or other internal teams.
- Provide Field Operations support and escalation for site visits, ensuring technician safety and site health.
- Engage with enterprise customers to ensure issues are addressed and resolved.
- Participate in the team’s on-call rotation and respond to network incidents outside regular business hours as required.
- Perform other duties as assigned.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Life and AD&D insurance
- Fitness reimbursement
- Short- and long-term disability coverage
- Parental leave
- Emergency travel assistance
- 401(k)
- Employee Assistance Program with confidential counseling, financial information and resources, legal support, and general wellness services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
