Network Tech Associate

KLA Laboratories, Inc.•Glendale, KY

6d•Onsite

About The Position

The Network Technician works at customer locations, assisting with client-specific projects to optimize use of customer networks by performing hardware and software moves, adds, changes, and fixes. The position provides technical expertise in analyzing, planning, configuring, maintaining, and repairing network systems and application components, and resolves network issues promptly and accurately to support internal and external users. The role involves client interaction, installation support, power-down support, incident and change control documentation, cabling, wireless documentation, customer consultation, proposal and design documentation, site walkthroughs, and network planning using blueprints or AutoCAD floor plans. The employee also evaluates network hardware, software, and communications products for compatibility and applicability. Duties may change to meet company or customer needs.

Requirements

Excellent oral, written, and interpersonal communication skills.
Technical capacity.
Ability to exercise sound judgment and develop creative solutions.
Time-management skills and ability to prioritize tasks.
Actively pursuing a bachelor's degree in Computer Science, Information Technology, Engineering, or another technology-related field.
Two years of experience in a client/server environment preferred.

Nice To Haves

Two years of experience in a client/server environment.

Responsibilities

Demonstrate strong communication, interpersonal, and organizational skills during client interactions.
Assist with installing hardware when required by the client.
Support planned and unplanned client facility power downs.
Escalate identified problems or hazards related to client moves, adds, changes, cabling installations, and fault rectification.
Determine the best solution for incidents, including escalation when appropriate.
Use the client Incident Ticketing system (NIRD) and Change Control systems.
Update all change and fault records.
Provide appropriate handovers to other CEs at the end of a shift.
Run patch cables between patch panels and switches, and between wall jacks and end-user devices, as required by the client ticketing system.
Update wireless documentation.
Provide customers with consultation on solutions.
Develop and deliver professional proposals, including design documentation.
Locate and read blueprints or AutoCAD floor plans of client sites for network planning.
Perform site walkthroughs.
Analyze, recommend, and evaluate new hardware, software, and communications products for network compatibility and applicability.
Perform other incidental and related duties as required and assigned.