Associate Network Engineer

BCS Financial Corporation•Oakbrook Terrace, IL

About The Position

The Associate Network Engineer / Helpdesk Associate delivers responsive, customer-focused technology support while assisting with the administration and maintenance of BCS network, identity, endpoint, cloud, and collaboration technologies. The role owns employee incidents and service requests from intake through resolution, communicates status clearly, works within established service level expectations, and troubleshoots hardware, software, access, connectivity, and Microsoft 365 issues. It also supports employee onboarding and offboarding, maintains accurate documentation and asset records, and escalates security or infrastructure issues when appropriate. Success is measured by the quality of the employee support experience, timely performance against service level commitments, clear and proactive communication, effective issue resolution, accurate ticket documentation, and reduction of recurring issues through root-cause analysis, knowledge management, and continuous improvement. The role also develops the technical breadth needed to grow into network, systems, cloud, or cybersecurity responsibilities.

Requirements

4–5+ years of experience supporting end users and Microsoft-based technology environments, including help desk operations, identity and access administration, endpoint support, and network troubleshooting.
Hands-on troubleshooting experience with Windows, Microsoft 365, Active Directory or Microsoft Entra ID, endpoint hardware, access management, and basic network connectivity.
Knowledge of Windows client operating systems, basic Windows Server concepts, and Microsoft 365 applications and services.
Knowledge of Active Directory, Microsoft Entra ID, user and group administration, multifactor authentication, and least-privilege concepts.
Networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, routing and switching concepts, and structured troubleshooting.
Knowledge of endpoint lifecycle management, patching, device compliance, antivirus or endpoint detection, and secure configuration practices.
Basic scripting or automation skills, preferably PowerShell.
Ability to move and install standard computer equipment and peripherals, exerting up to 50 pounds of force occasionally and up to 20 pounds frequently, with or without reasonable accommodation.
Equivalent relevant experience and technical training may be considered in place of a degree.

Nice To Haves

Associate's or Bachelor's degree in information technology, computer science, cybersecurity, networking, or a related field.
Microsoft, CompTIA, IT service management, networking, cloud, or security certifications; examples include Microsoft Fundamentals or Associate-level credentials and CompTIA A+, Network+, or Security+.
Experience with a ticketing platform, knowledge base, device inventory, endpoint management, or remote support tools.
Experience with Microsoft Intune, Azure, virtualization, PowerShell, or cybersecurity operations.

Responsibilities

Own end-to-end resolution of employee technology incidents and service requests through the Corporate Help Desk, supporting Windows devices, Microsoft 365 applications, user access, network connectivity, printers, mobile devices, file access, and approved business applications.
Document troubleshooting, actions, resolutions, and employee communications in the ticketing system.
Monitor, prioritize, and manage the support queue in accordance with service level agreements and escalation procedures.
Provide timely acknowledgements, status updates, resolutions, and follow-up; proactively communicate at-risk commitments and coordinate escalations.
Provision, configure, deploy, maintain, and retire laptops, desktops, peripherals, and mobile devices according to approved standards; maintain hardware, software, and inventory records.
Administer routine user lifecycle activities in Active Directory and Microsoft Entra ID, including account creation, group membership, access changes, password and multifactor authentication support, and onboarding and offboarding tasks.
Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint Online, and Office applications; provide end-user guidance and training.
Perform first-level troubleshooting of wired and wireless connectivity, TCP/IP, DNS, DHCP, VPN, and related access issues; escalate complex incidents with diagnostic information.
Assist with Microsoft Intune, endpoint configuration, device compliance, patching, software deployment, and endpoint protection; identify and escalate security alerts and other security concerns.
Analyze recurring incidents and service requests to identify root causes and trends.
Create and maintain knowledge articles, support procedures, configuration records, and user instructions; recommend and help implement corrective actions, process improvements, automation, or technology changes to prevent repeat issues.
Work with the Systems Engineer and other IT team members on network, server, cloud, endpoint, security, and technology lifecycle initiatives; complete project tasks and communicate status, risks, and dependencies.
Use basic PowerShell or other approved automation methods to improve repeatable support and administrative tasks, subject to appropriate review and change controls.
Participate in scheduled after-hours support or maintenance activities when required for critical business needs.
Move and install standard computer equipment and peripherals, with the stated lifting requirements.