Associate Network Engineer

City and County of Denver • Denver, CO

1d • $90,000 - $106,000 • Onsite

About The Position

The Associate Network Engineer works in the City and County of Denver’s Technology Services Department, managing, maintaining, and upgrading wired and wireless network equipment to support reliable access for city customers. The position is based on site at the Wellington Webb Building five days per week and includes regular visits to other City buildings across the Denver Metro area. The role supports operational stability, strategic growth, customer experience, and innovation across the City’s technology environment.

The engineer monitors and troubleshoots network and voice systems, responds to outages during business hours and on-call as needed, and supports Cisco WebEx Cloud Calling. The role also handles network and telephony changes, vulnerability remediation, service requests, documentation, and collaboration with internal and external customers. It provides leadership and mentoring to junior team members.

The position requires a bachelor’s degree in a specified or related field and two years of professional IT experience installing, maintaining, or modifying network operating systems, including software and hardware. Education and experience substitutions are permitted as described in the posting. A valid driver’s license is required at application, and Criminal Justice Information Services clearance must be obtained within the probationary period.

Requirements

• At least two years of in-depth Cisco route/switch experience specific to Cisco Catalyst and Meraki platforms or hardware.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, Mathematics, or a related field.
• Two years of professional Information Technology experience installing, maintaining, and/or modifying network operating systems, including both software and hardware.
• A valid driver’s license at the time of application.
• Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.
• Effective written and verbal communication skills.
• Experience with Microsoft Visio, Word, Excel, and Outlook.
• Demonstrated knowledge and skill configuring and troubleshooting Call Manager, WebEx Cloud Calling, and AWS Call Center.
• Demonstrated knowledge and skill configuring and managing Cisco Unified Wireless platforms, including the Cisco Wireless 9800 WLC Controller, LWAP installation, Catalyst Center, and Cisco ISE.
• Demonstrated knowledge and skill configuring, troubleshooting, and managing DNS, DHCP, and IPAM with Infoblox DDI.
• Extensive SolarWinds or other monitoring-platform experience.
• One year of appropriate type and level of experience may be substituted for each required year of post-high-school education; additional appropriate education may be substituted for minimum experience requirements.

Nice To Haves

• Current CCNA or CCNP certification is preferred.
• Knowledge and skill in Cisco Call Manager, Cisco WebEx Cloud Calling, and AWS Call Center.

Responsibilities

• Monitor network and voice hardware, respond to outages and issues, and provide regular updates to the manager.
• Respond to and resolve network and voice system outages during business hours and on-call as needed.
• Support the Cisco WebEx Cloud Calling environment.
• Plan, coordinate, and perform IOS upgrades and switch and router replacements in accordance with change management procedures.
• Assist with vulnerability management by diagnosing, researching, and remediating Common Vulnerabilities and Exposures (CVEs).
• Monitor ServiceNow queues and troubleshoot and resolve routine to complex break-fix requests, completing assigned tasks and providing customers with regular status updates.
• Perform and interpret packet captures.
• Create detailed change records for network and telephony changes as needed.
• Extend and troubleshoot voice circuits, including SIP and TDM.
• Troubleshoot analog telephony line issues.
• Use tools such as a toner, cable tester, punch down, butt set, and RJ11/RJ45 crimper.
• Monitor, tune, diagnose, and resolve routine to complex operating system, application, and database problems.
• Collaborate with internal and external customers to identify system problems and provide solutions consistent with best practices and departmental standards.
• Plan and coordinate agency staff moves.
• Identify and recommend process improvements.
• Establish and maintain positive working relationships with peers, internal and external customers, and vendors.
• Create and maintain network and telephony documentation, including knowledge-base articles.
• Provide leadership and mentoring to junior team members.
• Perform other duties as assigned.

Benefits

• Guaranteed life-long monthly pension once vested after five years of service.
• 457B Retirement Plan.
• 140 hours of PTO earned within the first year.
• 12 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
• Competitive medical, dental, and vision plans effective within one month of the start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level