Desktop Support / Network Support

TEKsystems•Honolulu, HI

4d•$37 - $37•Onsite

About The Position

We are seeking a Technology Support Specialist to serve as a trusted technology advisor for end users and business leaders. This role combines hands-on IT support, technology consulting, training, and project coordination to help teams maximize the value of their technology investments. The position is onsite in Honolulu, Hawaii, and is contract to hire. The specialist provides support for desktop, laptop, mobile, and business application technology; troubleshoots hardware, software, network, and connectivity issues; and helps users adopt technology effectively. The role also partners with business stakeholders to identify solutions that improve productivity and user experience, supports technology implementations and infrastructure projects, and coordinates with internal teams and external providers. The position pays $37.00 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave. Eligibility and plan terms apply.

Requirements

Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field; equivalent experience will also be considered.
At least 2 years of experience in desktop support, technical support, technology consulting, or a related role.
Strong troubleshooting experience with Windows 10/11, Microsoft 365/Office 365, Active Directory, multi-factor authentication, hardware break/fix, device imaging and deployment, mobile device support, and basic network troubleshooting.
Experience supporting end users in a professional business environment.
Excellent customer service, communication, and relationship-building skills.
Ability to effectively present technical information to technical and non-technical audiences.
Strong organizational skills and ability to manage multiple priorities.

Nice To Haves

Experience delivering training, coaching, or facilitating group sessions.
Experience supporting technology adoption initiatives or business process improvements.
Familiarity with network infrastructure, including routers, switches, and connectivity troubleshooting.
Experience coordinating or supporting technology projects and implementations.
Background supporting professionals in financial services, sales-focused organizations, or other client-facing environments.

Responsibilities

Provide onsite technology support for desktops, laptops, mobile devices, and business applications.
Troubleshoot hardware, software, network, and connectivity issues in a timely manner.
Partner with business stakeholders to understand operational goals and identify technology solutions that improve productivity and user experience.
Configure, deploy, and support Windows-based systems, Office 365 applications, and mobile devices.
Educate users on technology tools, best practices, and new solutions.
Deliver training sessions and one-on-one coaching to improve technology adoption and effectiveness.
Support technology rollouts, upgrades, office expansions, and infrastructure improvement projects.
Coordinate with internal teams, vendors, and third-party providers during technology implementations.
Gather end-user feedback and communicate recommendations for process and technology improvements.
Manage escalated support issues and ensure timely resolution.
Document support activities, project updates, and user engagement efforts.
Maintain current knowledge of emerging technologies through ongoing training and professional development.