Network/Systems Support Technician

Opus Inspection•East Granby, CT

1d•Onsite

About The Position

Opus Inspection, Inc. is a software- and electronic-hardware-driven global leader in the Automotive Technology Service industry. The company’s mission is to make the world a cleaner and safer place through effective vehicle-inspection solutions, innovative technologies, customer focus, and operational excellence. Its technologies and services help state partners meet US EPA Clean Air regulations by managing vehicle inspection programs and Vehicle Information Databases and developing solutions for remote vehicle monitoring. The Network/Systems Support Technician provides hands-on, on-site and remote network and client support for employees at the corporate office and remote locations. The role supports network infrastructure, computers, phones, printers, software, user accounts, backups, and security awareness. It also uses available AI tools and automation platforms to streamline troubleshooting, maintenance, and incident resolution. Strong communication, customer service, and problem-solving skills are essential. The position is based onsite at 7 Kripes Rd, East Granby, Connecticut. The schedule is Monday through Friday, approximately 8 a.m. to 5 p.m. Pay is $32–$34 per hour. Health, dental, and vision insurance are offered.

Requirements

Proven experience as a Desktop Support Specialist or in a similar technical support role.
Strong knowledge of Windows and Mac operating systems.
Strong knowledge of network infrastructure setup, troubleshooting, and implementations.
Proficiency troubleshooting hardware and software issues for desktops, laptops, and mobile devices.
Familiarity with Active Directory, Azure Identity, Microsoft Office 365, and other user account management systems.
Expertise and proficiency with cloud platforms such as Azure, AWS, or comparable services, including fundamental troubleshooting and escalation.
Excellent problem-solving and communication skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong customer-service orientation and ability to work effectively with end users at all organizational levels.
Ability to lift 45 pounds.
Ability to work in restricted-movement areas, such as under desks and in server racks.
Mechanical ability and dexterity to operate tools such as drills and screwdrivers.
Bachelor’s degree in information technology, computer science, or a related field, or equivalent experience.

Nice To Haves

Knowledge of Cisco Meraki.
Knowledge of network protocols, configurations, and troubleshooting.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).

Responsibilities

Maintain, install, and configure network switches, routers, and wireless access points.
Provide onsite and remote support for employee devices, including desktops, laptops, printers, cell phones, and desk phones, as well as software used at corporate and remote locations.
Troubleshoot network issues, perform diagnostics, and optimize performance across multiple systems.
Respond to user inquiries by phone, email, chat, and in person, addressing issues such as password resets, software installation, printer problems, and hardware troubleshooting.
Participate in IT projects and routine tasks as assigned.
Use available AI tools and automation platforms to streamline network troubleshooting, routine maintenance, and incident resolution.
Follow established procedures and knowledge-base articles to resolve common problems; contribute to updating and improving knowledge-base articles.
Perform hardware maintenance, including replacing printer cartridges, troubleshooting cabling issues, and cleaning equipment.
Create and update user accounts and assign appropriate access permissions.
Assist with routine data backups and data recovery, and monitor critical infrastructure backups for integrity.
Document and track support interactions by accurately creating and updating tickets and recording key details and resolutions.
Explain technical information clearly and in user-friendly terms.
Provide users with basic training on software usage and best practices.
Seek assistance from other IT team members, escalate complex issues, and act as a liaison with third-party support providers.
Stay current on IT trends and developments by attending training and pursuing learning opportunities.
Educate users on basic security practices through security-awareness training.