Network & Systems Technician

Custom Computer Specialists • Islip, NY

5d • $95,000 - $105,000 • Onsite

About The Position

The Network and Systems Technician 2 provides hands-on, mid-level support to the Islip School District technology department across infrastructure and end-user support. The role is roughly equivalent to a Junior Systems Administrator. The technician handles day-to-day network, server, virtualization, and device issues on site, keeping classrooms and district offices running while senior engineers focus on design and architecture. The role resolves issues from first report through resolution, maintains patches and documentation, and helps reduce escalations to senior staff. The position works with the district technology department, senior network and systems engineers, teachers, students, building administrators, and district leadership. It also supports device rollouts and summer refresh projects so they are completed before the school year starts.

Requirements

• 2 to 5 years of hands-on IT experience covering both infrastructure and end-user support.
• Solid proficiency troubleshooting routing, switching, and wireless networks.
• Experience with routine server maintenance, including software and database updates.
• Experience working from a ticketing system and keeping documentation current; ServiceDeskPlus training is provided.
• Experience with VMware vCenter, especially snapshots and resource allocation.
• Experience with Microsoft Intune for policy deployment and Windows device management.
• Experience with Google Admin Console for Chromebook management.
• Experience with Jamf for iPad management.
• Experience with ManageEngine Endpoint Central or other Endpoint Central products.
• Ability to work independently through issues from first report to resolution.
• Clear, patient communication with non-technical staff, students, and administrators.
• Organization and discipline in documentation, asset records, and follow-up.
• Good judgment about when to escalate and ability to keep users informed until an issue is closed.
• Customer-focused, dependable, and comfortable in a busy school environment.

Nice To Haves

• Experience supporting a K-12 school district environment.

Responsibilities

• Manage and troubleshoot routing, switching, and wireless connectivity across district buildings; diagnose outages and performance issues and document fixes.
• Perform routine server maintenance, including database and software updates and patching; monitor server health and respond to alerts.
• Manage virtual machines in VMware vCenter, including creating, updating, and removing snapshots and adjusting CPU, memory, and storage allocation.
• Deploy policies and manage Windows devices in Microsoft Intune, Chromebooks in Google Admin Console, and iPads in Jamf.
• Support device deployment, patching, and inventory through Endpoint Central.
• Resolve staff and student tickets in ServiceDeskPlus, maintain accurate asset records, and keep users informed through resolution.
• Assist with network equipment installations, replacements, and configuration changes under senior direction; escalate design or architecture work and issues beyond scope.
• Support device rollouts and summer refresh projects and complete them before the school year starts.
• Identify root causes of recurring problems and resolve them rather than only closing tickets.
• Maintain technical documentation and meet patch and maintenance requirements, including scheduled maintenance windows.

Benefits

• Medical and dental plans
• Company-paid vision and short- and long-term disability plans
• Flexible spending programs, including Healthcare, Dependent Care, Transit, and Parking
• 401(k) with employer match
• Tuition reimbursement
• Onsite fitness center or gym membership reimbursement for client- or satellite-based employees
• Company-paid life insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed