Network & Systems Technician
About The Position
The Network and Systems Technician 2 provides hands-on, mid-level support to the Islip School District technology department across infrastructure and end-user support. The role is roughly equivalent to a Junior Systems Administrator and is intended to resolve day-to-day network, server, virtualization, and device issues on site, helping keep classrooms and district offices running while senior engineers focus on design and architecture. The technician handles issues from initial report through resolution, maintains system patching and documentation, and helps reduce escalations to senior staff. The position supports the district's network, servers, virtual machines, and managed endpoints, as well as staff and student requests. It works with the district technology department, senior network and systems engineers, teachers, students, building administrators, and district leadership. The role also assists with network equipment installations, replacements, and configuration changes under senior direction; escalates design, architecture, or out-of-scope issues; and supports device rollouts and summer refresh projects ahead of the school year. Success is measured through timely ticket resolution, declining escalations and repeat issues, maintenance and patch compliance, accurate asset records and documentation, user satisfaction, and completion of device projects on time. Performance is evaluated through 30- and 90-day milestone check-ins, regular reviews, ServiceDeskPlus reporting, and feedback from district leadership, senior engineers, and end users.
Requirements
- 2 to 5 years of hands-on IT experience covering both infrastructure and end-user support.
- Solid proficiency troubleshooting routing, switching, and wireless networks.
- Experience with routine server maintenance, including software and database updates.
- Experience working from a ticketing system and keeping documentation current.
- Experience with VMware vCenter, especially snapshots and resource allocation.
- Experience using Microsoft Intune for policy deployment and Windows device management.
- Experience using Google Admin Console for Chromebook management.
- Experience using Jamf for iPad management.
- Experience with ManageEngine Endpoint Central or other Endpoint Central products.
- Ability to work independently through issues from first report to resolution.
- Clear, patient communication with non-technical staff, students, and administrators.
- Organization and discipline in documentation, asset records, and follow-up.
- Ability to recognize when to escalate and keep users informed until an issue is closed.
- Customer-focused, dependable, and comfortable in a busy school environment.
Nice To Haves
- Experience supporting a K-12 school district environment.
Responsibilities
- Manage and troubleshoot routing, switching, and wireless connectivity across district buildings; diagnose outages and performance issues and document fixes.
- Perform routine server maintenance, including database and software updates and patching; monitor server health and respond to alerts.
- Manage virtual machines in VMware vCenter, including creating, updating, and removing snapshots and adjusting CPU, memory, and storage allocations.
- Deploy policies and manage Windows devices in Microsoft Intune, Chromebooks in Google Admin Console, and iPads in Jamf.
- Support device deployment, patching, and inventory through Endpoint Central.
- Resolve staff and student tickets in ServiceDeskPlus, maintain accurate asset records, and keep users informed through resolution.
- Assist with network equipment installations, replacements, and configuration changes under senior direction.
- Escalate design or architecture work and issues beyond the role's scope.
- Support device rollouts and summer refresh projects and complete them before the school year starts.
- Identify root causes and address recurring problems rather than only closing tickets.
- Meet response and resolution targets and maintenance schedules, including avoiding missed maintenance windows.
Benefits
- Medical and dental plans
- Company-paid vision insurance
- Company-paid short- and long-term disability plans
- Flexible spending programs for healthcare, dependent care, transit, and parking
- 401(k) with employer match
- Tuition reimbursement
- Onsite fitness center or gym membership reimbursement for client- or satellite-based employees
- Company-paid life insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
