Computer/Network & Systems Technician (Helps)

Town of Guilderland•Guilderland, NY

About The Position

The Town of Guilderland is accepting letters of interest and resumes from candidates interested in the Computer Technician or Network & Systems Technician position. The role is scheduled Monday through Friday for 35 hours per week, with a starting salary of $60,000–$75,000 based on experience. The technician installs, configures, maintains, and upgrades computers, networks, servers, printers, peripheral equipment, network wiring, and fiber-optic cables. The role diagnoses and resolves technical issues, coordinates with vendors and service providers, supports staff, maintains equipment records, and stays current through technical training and seminars. These are Hiring Emergency Limited Placement (HELP) Program-designated titles. During the program, the positions are classified as non-competitive HELP Program positions; at the program’s close, they revert to competitive class status. Employees hired through the program will be granted competitive class status without taking a competitive exam. Candidates do not need to take an exam for either title.

Requirements

Associate’s degree from a New York State or regionally accredited college or university in management information systems, computer science, information resources management, information technology, or a closely related field, and two years of full-time, paid experience installing, configuring, troubleshooting, and maintaining computer systems and networks; OR high school graduation or a high school equivalency diploma and five years of full-time, paid experience in those areas.

Responsibilities

Install, configure, maintain, and upgrade computers, networks, servers, printers, and peripheral equipment.
Install and maintain network wiring and fiber-optic cables.
Diagnose and resolve hardware, software, network, and connectivity issues.
Coordinate with vendors and service providers to troubleshoot network circuits, routers, and third-party applications.
Test new operating systems and software for compatibility with existing systems.
Provide technical support and training to staff on software applications and equipment.
Perform routine hardware maintenance and repairs.
Collaborate with other providers to install, maintain, and troubleshoot network systems.
Maintain computer inventory and equipment records.
Attend technical training and seminars to stay current with technology trends.