Network and Computer Systems Administrator

JST•Hurlburt Field, FL

2d•Onsite

About The Position

JST is seeking a Network and Computer Systems Administrator to provide Tier 1 support for the AOC Weapons System and AFSOC/Unit Operations Centers, and to route Tier 2 and Tier 3 support issues to the appropriate organization. The position is full-time and on-site at Hurlburt Field, Florida. It also provides reach-back support to in-garrison and deployed sites worldwide and supports the 24/7 operation of the Mission Systems Support Center and its hotline. The administrator supports systems operations, maintenance, engineering, monitoring, configuration, patching, and upgrades across databases, servers, networks, mobile devices, radios, and client systems. The role helps resolve complex technology and infrastructure issues, maintains hardware and network infrastructure, and ensures AFSOC Patriot Excalibur instances remain operational and patched. The administrator also develops and follows operational, maintenance, and incident-response processes and works with the IT team to improve operations.

Requirements

Bachelor’s degree in Engineering, Science, Business, or Information Technology, or three years of equivalent professional experience.
At least three years of experience in Information Technology.
At least one year of experience as a Systems Administrator.
Current DoD Active SECRET clearance and ability to receive a TS/SCI clearance.
Microsoft Certified Solutions Expert (MCSE).
Experience with the DoD Risk Management Framework (RMF).
Experience with the Windows platform.
IAT Level II certification.
Experience with Windows 2012 or higher.
Experience with scripting, PowerShell (Windows), Bash (Linux), and Active Directory.
Excellent verbal and written communication skills.
Ability to sit and stand for long periods.
Availability for on-call support as needed.

Nice To Haves

Mobile device management (MDM) experience.
Amazon Web Services certifications, including AWS SysOps Administrator Associate.
An MDM certification, such as AirWatch Enterprise Mobility Professional, MobileIron Administration Certification, or IBM Certified Deployment Professional – MaaS360 On-Premise.
Systems administration IT certification, such as MCSA or RHCSA.

Responsibilities

Provide Tier 1 support for the AOC Weapons System and AFSOC/Unit Operations Centers, and forward Tier 2 and Tier 3 issues to the appropriate organization.
Provide solutions to complex problems involving the integration of various technologies.
Assign personnel to projects, direct their activities, and evaluate their work.
Ensure long-term systems operations and administration requirements are included in the organization’s information systems planning.
Administer, operate, maintain, and provide engineering and client support for databases, servers, networks, mobile devices, radios, and client systems.
Monitor networks and configure software, servers, switches, routers, and firewalls; perform daily systems monitoring, patch and software management, technology refreshes, and upgrades.
Apply systems analysis techniques and procedures, including consulting with users to determine hardware, software, and system functional specifications.
Support the design, development, documentation, analysis, creation, testing, and modification of computer systems based on user or system design specifications.
Resolve IT hardware and software infrastructure issues using systems analysis techniques and procedures.
Ensure AFSOC Patriot Excalibur (PEX) instances are operational and patched for hardware and software.
Provide reach-back support from Hurlburt Field for forces at other in-garrison and deployed sites worldwide, including operations and maintenance of OL services at sites without dedicated support.
Support the 24/7 operation of the Mission Systems Support Center (MSSC) and its hotline.
Log, track, and coordinate issues raised by AFSOF personnel and units, ensuring timely resolution via phone, remote computer access, or on-site support when applicable.
Define and mature systems operations and maintenance processes.
Follow documented incident-response measures.
Maintain hardware and network infrastructure for fielded systems.
Monitor, diagnose, and resolve complex network, storage, and computer system issues.
Collaborate with the IT team to develop action plans for improved operations.
Install, configure, and maintain computer software integrity.
Implement operating system enhancements to improve system reliability and performance.