Network/Systems Support Technician

Opus•East Granby, CT

2d•$32 - $34•Onsite

About The Position

Opus Inspection, Inc. is hiring an onsite Network/Systems Support Technician at its East Granby, Connecticut location. The position provides network and end-user technical support for the corporate office and remote locations, supporting devices, software, network infrastructure, and user accounts. The role also assists with backups, hardware maintenance, IT projects, documentation, user education, and security awareness. The schedule is Monday through Friday, approximately 8 a.m. to 5 p.m. Pay is $32–$34 per hour.

Requirements

Proven experience as a Desktop Support Specialist or in a similar technical support role.
Strong knowledge of Windows and Mac operating systems.
Strong knowledge of network infrastructure setup, troubleshooting, and implementation.
Proficiency in troubleshooting hardware and software issues for desktops, laptops, and mobile devices.
Familiarity with Active Directory, Azure Identity, Microsoft Office 365, and other user account management systems.
Expertise and proficiency with cloud platforms such as Azure, AWS, or comparable services, including fundamental troubleshooting and escalation.
Excellent problem-solving and communication skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong customer service orientation and ability to work effectively with end users at all organizational levels.
Ability to lift 45 pounds.
Ability to work in restricted-movement areas, such as under desks and in server racks.
Mechanical ability and dexterity to operate tools such as drills and screwdrivers.
Bachelor’s degree in information technology, computer science, or a related field, or equivalent experience.

Nice To Haves

Cisco Meraki experience.
Knowledge of network protocols, configurations, and troubleshooting.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).

Responsibilities

Maintain, install, and configure network switches, routers, and wireless access points for onsite and remote environments.
Support employees with desktop and laptop computers, printers, cell phones, desk phones, and software used in the corporate office and remote locations.
Troubleshoot, diagnose, and optimize network and system performance.
Respond to user requests by phone, email, chat, and in person, resolving issues such as password resets, software installation problems, printer problems, and hardware issues.
Participate in routine IT project tasks as assigned.
Use available AI tools and automation platforms to streamline network troubleshooting, routine maintenance, and incident resolution.
Follow procedures and knowledge base articles to resolve common problems, and contribute to improving knowledge base articles as appropriate.
Perform hardware maintenance, including replacing printer cartridges, troubleshooting cabling, and cleaning equipment.
Create and update user accounts and assign appropriate access permissions.
Assist with routine backups and data recovery, and monitor critical infrastructure backups for integrity.
Document support interactions by creating and updating tickets with relevant details and resolutions.
Explain technical information clearly and in user-friendly terms.
Provide basic training and guidance to users on software usage and best practices.
Seek assistance from IT team members, escalate complex issues, and liaise with third-party support providers on behalf of customers.
Keep up to date with IT trends and developments through training and learning opportunities.
Provide users with training on basic security practices.