Network Technician

Jackson College•Jackson, MI

15d

About The Position

The Network Technician maintains local and remote computer networks, storage, and server activities for all college locations, working independently or in coordination with peer technicians. The role supports Jackson College’s backend network and computer infrastructure and provides technical support under supervision for the Solution Center. The technician is expected to learn and follow the College’s IT network standards, policies, and support procedures and to support the College’s beliefs, values, mission, and vision. This position has no direct supervisory responsibilities. It involves frequent internal collaboration to share information and solve problems, often under tight deadlines for services affecting thousands of users, as well as contact with vendors, consultants, and business leaders. The work may require a flexible schedule, including some evenings and weekends, during planned technology implementations or unscheduled system failures. The employee may occasionally be exposed to high or precarious places; workplace noise is usually moderate. The role requires regularly lifting or moving up to 25 pounds and occasionally up to 50 pounds.

Requirements

Basic knowledge of Windows, software troubleshooting, and network protocols.
Familiarity with LAN and virtual machine design, deployment, support, and monitoring.
Proficiency with Microsoft Office tools.
Understanding of data backup, storage, and recovery systems.
Willingness to learn and use relevant technologies.
Ability to work under supervision and as part of a team.
High school diploma or equivalent.
Valid driver’s license.
Ability to participate in technology projects and deployments involving testing, technical support, communication, training, scheduling, and implementation.
Customer-service orientation; self-starter who can work under tight timelines with minimal supervision.
Ability to manage multiple competing-priority projects using time-management techniques.
Ability to work independently and in teams while supporting a diverse population of users.
Excellent written, listening, questioning, and oral communication skills.
Strong organizational and interpersonal skills.
Ability to develop guidelines that require frequent procedural modifications.
Ability to perform accurate work without close supervision or oversight.
Ability to work with confidential records and electronic files related to the position.
Ability to develop schematic and workflow diagrams.
Ability to read, analyze, and interpret common scientific and technical journals and legal documents; respond to common inquiries or complaints; and present information orally or in writing.
Ability to quickly prepare written and verbal communications for mass distribution during college-wide network disturbances.
Ability to apply mathematical concepts, including probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
Ability to lift or move up to 25 pounds regularly and occasionally up to 50 pounds.

Nice To Haves

Some college or technical training.
VMware experience.
Experience with helpdesk software.
Experience with Microsoft System Center Configuration Manager.
Two years of related experience.

Responsibilities

Assist with configuration, installation, and maintenance of network hardware and software.
Support management of the Jackson College backend network and computer infrastructure.
Help install and test network components and software upgrades.
Assist with research and management of network security systems.
Help maintain and monitor network performance.
Report information security threats to IT management as instructed.
Help perform routine updates for servers and server infrastructure.
Learn and follow JC IT network standards, policies, and support procedures.
Collaborate with other departments to help resolve IT-related issues.
Support the development and implementation of disaster recovery procedures.
Assist with logging and analyzing network trends.
Learn and recommend performance-driven alternatives for supported services.
Provide technical support under supervision for the Solution Center.
Understand, support, and actively demonstrate the College’s beliefs, values, mission, and vision.