Network Technician

Lee Health • Fort Myers, FL

3d • Onsite

About The Position

The Network Technician configures and troubleshoots voice and data connected endpoints and handles daily incident management for staff, projects, and break-fix requests. The role provides operational support for IDF closets, routers, switches, power equipment, analog and IP phones, LAN/WAN, and ISP-provided services. Cisco CLI experience is necessary, including the ability to access switches and routers, make configuration changes, troubleshoot, activate ports, and describe port configurations. Experience supporting Cisco Call Manager and IP-based phones is also strongly desired.

Additional duties include traveling to nearby offsite locations, assisting with project deployments, maintaining inventory, and performing maintenance requests. The role requires strong listening, troubleshooting, and communication skills and participates in an on-call rotation as required.

Requirements

• Two or more years of experience working with network infrastructure, including routing and switching.
• Cisco CLI experience, including accessing switches and routers, making configuration changes, troubleshooting, activating ports, and describing ports.
• Basic knowledge of power and electrical systems as they relate to UPSs, PDUs, network device rack installation, and low-voltage Ethernet or fiber-optic cabling, including related transceivers/SFPs.
• Strong listening, troubleshooting, and communication skills.
• Attention to detail, accuracy, time management, and organization.
• Ability to work independently and as part of a team to meet day-to-day responsibilities and deadlines.

Nice To Haves

• Experience supporting Cisco Call Manager and IP-based phones.
• Experience with Microsoft suites and ServiceNow.
• Cisco Certified Support Technician (CCST), CompTIA Network+, or other industry certifications.
• Working knowledge in the technical areas described.

Responsibilities

• Configure and troubleshoot voice and data connected endpoints.
• Carry out daily incident management for staff, projects, and break-fix requests.
• Provide operational support for IDF closets, routers, switches, power equipment, analog and IP phones, LAN/WAN, and ISP-provided services.
• Troubleshoot and resolve network-related problems reported by end users, the internal Help Desk, and the offsite NOC.
• Provision switch ports, install patch cables, and maintain cable management standards.
• Travel to nearby offsite locations.
• Assist with project deployments, maintain inventory, and perform maintenance requests.
• Participate in the on-call rotation as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed