Network Technician

Resideo • United States,

10d

About The Position

The Network Technician reports to the Technical Services Manager and provides front-line support by creating tickets and offering general network guidance. The role operates in a fast-paced, goal-oriented environment that emphasizes accountability and delivering results. It requires strong written and verbal communication skills, including the ability to explain complex information clearly.

ADI is a global distributor and solutions provider of security, AV, and smart living technologies. It supports more than 110,000 residential and commercial customers worldwide with products, services, and software spanning security, video surveillance, networking, audio, automation, fire, and connected technologies.

Requirements

• At least 1 year of networking experience, or a current Network+, PCNA, or equivalent certification.
• Novice-level understanding of OSI Model Layers 1–3.
• Novice-level understanding of wireless local area networks.
• Experience supporting customer environments in a helpdesk or support capacity.
• Ability to manage multiple tasks and prioritize effectively.
• Consistently demonstrates professionalism.
• Strong written communication skills and careful attention to spelling, grammar, punctuation, and capitalization.
• Strong verbal interaction skills.
• Professional personal presentation.
• Availability to work nights and weekends as needed.

Nice To Haves

• Residential custom electronics design or integration experience.
• Familiarity with home automation systems such as Crestron, Savant, AMX, and Control4.
• Proficiency in Microsoft Office Suite, including Outlook for email and calendar management, Word for document creation and formatting, and Excel for basic data analysis and organization.

Responsibilities

• Open tickets or respond to support requests from partners within defined SLAs.
• Apply basic Tier 1 configuration changes to remote client systems, including wireless access points, switches, and firewalls.
• Maintain documentation of existing systems as changes are made.
• Perform firmware updates on remote client systems.
• Escalate support requests to Tier 2 or reroute them to the appropriate team, including detailed notes about the initial request and actions taken.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed