Network Technician

Community Health Systems•Corsicana, TX

About The Position

The Network Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals. The role supports and manages user account information, including rights, security, and system groups, and diagnoses, troubleshoots, and resolves issues related to virtual desktops and network and server environments. The technician manages and configures network systems, installs and maintains network hardware, monitors performance, implements security measures, and provides hardware and software support. The role also assists customers with equipment use, manages work orders and documentation, supports user accounts and access controls, and provides on-call and after-hours support. Other duties may be assigned. Regular and reliable attendance and compliance with policies and standards are required.

Requirements

Associate degree in Information Technology, Computer Science, or a related field.
Ability to understand and explain complex technical information.
Ability to troubleshoot customer issues.
Verbal and written communication skills.
Knowledge of networking models, routers, firewalls, switches, Linux, Windows, and similar platforms.
Ability to implement and troubleshoot network infrastructure devices.
Knowledge and understanding of security risk management, IT security, and infrastructure.
Ability to cater to the needs of multiple stakeholders.
Troubleshooting skills involving network functions such as security, servers, and routing.
Knowledge of electronics, computing systems, and software development.
Ability to work with a cross-functional team.
Knowledge of various operating systems and platforms.

Nice To Haves

Industry certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or similar networking certifications.
2–4 years of experience with PCs and hardware.
CCNA (Cisco Certified Network Technician) preferred.
MCDST (Microsoft Certified Desktop Support Technician) preferred.

Responsibilities

Manage and configure network systems to meet organizational needs.
Install, configure, and maintain network hardware, including routers, switches, firewalls, and wireless access points.
Perform routine maintenance on network devices and ensure they function properly.
Monitor network performance and troubleshoot and diagnose issues.
Implement and monitor measures to secure the network.
Provide hardware and software support, including installing, updating, and troubleshooting network equipment.
Assist customers by providing instruction on the proper use of equipment.
Manage and prioritize work orders, maintain documentation, and resolve issues promptly.
Assist with setup and maintenance of user accounts, permissions, and access controls.
Provide on-call and after-hours support.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with all policies and standards.