Level 2 Desktop Technician - Sumter, SC
About The Position
CompucomStaffing’s client is seeking a Level 2 Desktop Technician to work onsite in Sumter, South Carolina, providing end-user support. The technician serves as the primary local technical resource for end users and supports desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives. The role includes onsite deskside troubleshooting and support, device deployment and lifecycle management, site technology support, infrastructure “smart hands” assistance, and incident and service-request management. The technician works with end users, site leadership, and remote engineering and support teams while following customer service, security, safety, and operational standards. CompucomStaffing employee relationship managers provide career guidance and reemployment assistance during the engagement.
Responsibilities
- Provide onsite deskside support for hardware, software, and connectivity issues involving desktops, laptops, workstations, and mobile devices.
- Troubleshoot and resolve Windows operating system, application, and peripheral-device issues.
- Provide Microsoft 365 and business productivity application support.
- Assist end users with account access, device setup, and day-to-day technical support needs; provide VIP and executive-level support as required.
- Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
- Perform hardware upgrades and break/fix repairs, and coordinate warranty activities.
- Carry out device refreshes, migrations, and asset lifecycle management processes.
- Maintain accurate asset inventory records and tracking documentation.
- Support device patching, compliance, and security requirements according to customer standards.
- Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
- Troubleshoot manufacturing and operational endpoint devices and site-specific technologies.
- Assist with laboratory systems, virtual machine environments, and operational technology systems as directed.
- Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.
- Provide onsite smart-hands support for infrastructure and network teams.
- Assist with network hardware activities involving switches, wireless access points, UPS systems, and related equipment, following established procedures.
- Support cabling, rack installations, and technology deployment projects.
- Participate in site moves, adds, changes, and infrastructure upgrade initiatives.
- Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
- Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.
- Meet established service level agreements and maintain accurate ticket documentation.
- Communicate effectively with end users, site leadership, and cross-functional support teams.
- Identify recurring issues and recommend process improvements.
- Ensure compliance with customer security, safety, and operational policies and standards.
Benefits
- Career guidance from employee relationship managers
- Reemployment assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
