Level 2 Desktop Technician

Compucom•Sumter, SC

3d•Onsite

About The Position

CompucomStaffing is seeking a Level 2 Desktop Technician to provide onsite end-user support at a client site in Sumter, South Carolina. The technician will serve as the primary local technical resource for end users and support desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives. The role includes deskside troubleshooting, device deployment and lifecycle management, support for workplace and manufacturing technology, and onsite “smart hands” assistance for infrastructure and network teams. The technician will manage incidents and service requests, meet service level agreements, document work accurately, communicate with end users and cross-functional teams, and follow customer security, safety, and operational standards. This is a W-2-only position; Corp-to-Corp arrangements are not accepted. Candidates must be authorized to work in the United States without current or future employer sponsorship.

Requirements

At least 3 years of experience providing desktop, deskside, field, or end-user technical support.
Strong working knowledge of Windows 10 and Windows 11.
Experience supporting Microsoft Office and Microsoft 365 applications.
Proficiency with ServiceNow or similar IT service management and ticketing platforms.
Understanding of TCP/IP networking fundamentals and basic network troubleshooting.
Experience supporting printers, scanners, peripheral devices, and mobile technologies.
Strong problem-solving, troubleshooting, and analytical skills.
Excellent customer service, communication, and interpersonal skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.
Authorization to work in the United States without the need for current or future employer sponsorship.

Nice To Haves

Experience supporting technology in manufacturing, industrial, or distribution environments.
Hands-on experience with Zebra or other enterprise label printing solutions.
Familiarity with network infrastructure components, including switches, wireless access points, and related hardware.
Experience providing smart hands support for network, server, and infrastructure teams.
Knowledge of asset management, inventory tracking, and hardware lifecycle programs.
Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent technical certifications.
Experience supporting endpoint deployment, device imaging, and hardware refresh initiatives.

Responsibilities

Provide onsite deskside support for hardware, software, and connectivity issues involving desktops, laptops, workstations, and mobile devices.
Troubleshoot Windows operating system, application, and peripheral device issues.
Support Microsoft 365 and business productivity applications.
Assist end users with account access, device setup, and daily technical support needs, including VIP and executive-level support as required.
Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
Perform hardware upgrades, break/fix repairs, and warranty coordination.
Execute device refreshes, migrations, and asset lifecycle management processes.
Maintain accurate asset inventory records and tracking documentation.
Support device patching, compliance, and security requirements according to customer standards.
Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
Troubleshoot manufacturing and operational endpoint devices and site-specific technologies.
Assist with laboratory systems, virtual machine environments, and operational technology systems as directed.
Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.
Provide onsite smart hands support for infrastructure and network teams.
Assist with network hardware activities involving switches, wireless access points, UPS systems, and related equipment, following established procedures.
Support cabling, rack installations, and technology deployment projects.
Participate in site moves, adds, changes, and infrastructure upgrade initiatives.
Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.
Meet established service level agreements and maintain accurate ticket documentation.
Communicate with end users, site leadership, and cross-functional support teams.
Identify recurring issues and recommend process improvements.
Comply with customer security, safety, and operational policies and standards.